Case Manager - ICMS

Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low- and no-income adults across Los Angeles County, is seeking a compassionate and resourceful Case Manager to join our Intensive Case Management Services team.

If you have experience supporting individuals experiencing homelessness and are skilled in outreach, housing navigation, and service coordination, this is an opportunity to help vulnerable Angelenos achieve lasting stability. Join a collaborative team committed to providing trauma-informed, client-centered care throughout Los Angeles County.

Key Details

Job Title: Case Manager – ICMS
Department: Intensive Case Management Services (ICMS)
Reports To: Program Manager
FLSA Status: Non-Exempt
Work Setting: On-Site and Field-Based
Location: Culver City, CA
Schedule: Full-Time, Monday through Friday, 8:30 a.m. to 5:00 p.m.
Salary Range: $24.00–$26.00 per hour, DOE

What You'll Do: The Impact You'll Make

As an ICMS Case Manager, you will provide intensive, field-based case management services to adults experiencing homelessness who are living with mental health conditions, chronic medical conditions, and substance use disorders. You will conduct outreach, support housing placement, coordinate access to essential services, and provide ongoing assistance to help clients maintain stable housing.

Intensive Outreach & Engagement

• Build meaningful connections: Conduct persistent, trauma-informed outreach to individuals experiencing homelessness.
• Establish trust: Develop rapport with clients to promote engagement, stabilization, and participation in services.
• Identify individual needs: Assess each client’s needs, barriers, functional impairments, and strengths to develop individualized service plans.

Housing Documentation & Navigation

• Prepare housing applications: Collect and organize the identification, income verification, public benefits records, and clinical or medical documentation required for subsidized housing applications.
• Guide clients through the process: Assist clients with completing housing applications and preparing all required forms and supporting documents.
• Support the housing search: Help clients locate available units, communicate with property managers, and attend housing-related appointments.

Service Linkage & Care Coordination

• Connect clients to care: Facilitate timely access to mental health assessments, psychiatric services, therapy, primary care, and substance use treatment.
• Coordinate across systems: Collaborate with multidisciplinary providers, shelters, hospitals, landlords, DHS partners, and other community resources.
• Expand access to resources: Help clients obtain public benefits, legal assistance, and other supportive services.
• Remove transportation barriers: Transport clients to appointments when necessary and appropriate.

Case Management & Documentation

• Respond during crises: Provide crisis intervention, safety planning, and suicide risk assessment when needed.
• Promote housing stability: Deliver ongoing tenancy support and eviction-prevention assistance.
• Document services accurately: Record all services in the electronic health record in accordance with agency, DHS, contractual, and audit requirements.
• Maintain complete records: Ensure case files are timely, accurate, organized, and complete.

Program Support & Compliance

• Participate in trainings, team meetings, case conferences, and quality-assurance activities.
• Support program compliance with contractual reporting and documentation requirements.
• Perform other related duties as assigned.

What You'll Bring: Your Qualifications

Education and Experience

Candidates must meet one of the following qualification pathways:

• A bachelor’s degree in social work, psychology, mental health, or a related field and at least one (1) year of experience working with individuals experiencing homelessness; or
• At least two (2) years of experience providing direct mental health and ICMS Permanent Supportive Housing services.

In addition, candidates must have:

• Experience working with individuals living with mental illness, chronic medical conditions, and substance use disorders.
• Knowledge of chronic homelessness, outreach and engagement strategies, intensive case management, and evidence-informed service models.
• Experience with crisis intervention, suicide assessment and prevention, affordable housing, public benefits applications, landlord-tenant rights, and eviction prevention.

Skills and Abilities

• Client engagement: Ability to build trust and maintain professional relationships with individuals experiencing significant barriers to care and housing.
• Independent fieldwork: Ability to manage responsibilities independently while traveling throughout the greater Los Angeles area.
• Care coordination: Ability to communicate and collaborate effectively with clients, landlords, healthcare providers, government agencies, and community partners.
• Crisis response: Ability to remain calm, exercise sound judgment, and respond appropriately during stressful or urgent situations.
• Technology proficiency: Ability to use computers and electronic health record systems to complete timely and accurate documentation.
• Bilingual skills: Fluency in English and Spanish is preferred.

Additional Requirements

• A valid California driver’s license, clean driving record, and insurability under Alcott’s automobile liability policy are required.
• Successful Live Scan fingerprint clearance is required.
• Employees whose essential job duties include driving an agency vehicle must maintain driving eligibility throughout employment.

Why Join Alcott?

Alcott is a compassionate, mission-driven organization making a real difference in the lives of vulnerable Angelenos. When you join our team, you become part of a community committed to stability, recovery, and social justice.

• Meaningful Work: Help individuals experiencing homelessness obtain housing, access essential services, and build long-term stability.
• Supportive Team: Collaborate with experienced professionals who value compassion, integrity, and excellence.
• Outstanding Benefits: 100% employer-paid employee-only Medical coverage, with family coverage and PPO plan options available at an additional premium, plus Vision and Dental coverage, a 403(b) retirement plan with a 6% employer match, paid vacation, and paid sick time.

Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2