Description
The Customer Lifecycle Strategy Lead will oversee a team and develop and optimize acquisition, engagement and retention strategies for Apple TV across owned channels like in-app messaging, push notifications and email. They will optimize programs through A/B testing and develop strategic recommendations based on data-driven insights to connect with customers.
Minimum Qualifications
10+ years of experience in customer lifecycle programs or related subscription marketing disciplines. 4+ years of leadership experience managing high-performing teams. Strong project management capability with meticulous attention to detail Deep understanding of A/B testing and data-driven optimization marketing. Expertise in using segmentation and personalization to deliver timely and relevant marketing to customers. Analytical problem-solving skills with a proven track record of success in developing and optimizing marketing programs that drive customer acquisition and engagement. Excellent presentation, written and verbal communication skills with the ability to articulate a strong point of view clearly and succinctly to senior executives and individual contributors. Exceptional relationship-building and interpersonal skills, including communication skills to form consensus of opinion. Ability to work collaboratively under pressure, with proven experience working on complex, international, large-scale and time-critical projects.
Preferred Qualifications
Experience within streaming video, media, entertainment, or sports subscription businesses. Familiarity with live sports content strategy or sports-driven subscription acquisition and engagement programs. Proven understanding of integrating Product, Design, Business, Marketing, Engineering and other cross-functional stakeholders to clarify program goals, strategy and execution. Sensibility to cut through ambiguity and find the path forward despite uncertainty or challenges.
Learn more about this Employer on their Career Site
