Front Desk Receptionist

Front Desk Receptionist - FT

Cumberland, Maryland

Precision Orthopedics & Sports Medicine

About the Company:

Founded in 2012, Precision Orthopedics & Sports Medicine is a private practice group of board-certified and fellowship-trained orthopedic surgeons who focus on individualized care of their patients. We have 18 locations in the DMV area and meet the orthopedic needs of our patients with prompt appointments and caring staff. Specialized physicians delivering personalized orthopedic care.

Comprehensive care that’s conveniently located close to home. With locations spread across Maryland, Virginia, and D.C., Precision Orthopedics & Sports Medicine offers our premier services to residents throughout the DMV area. You won’t have to go far to get the quality orthopedic care you need. We also partner with leading local hospitals to ensure coordinated care delivery for treatments that may require surgery or physical therapy.

https://www.precisionorthomd.com/

About the Front Desk Receptionist Role:

Under the direction of the Office Manager, the Front desk coordinator/Medical receptionist will be a part of a team providing quality care and service to patients, physicians, staff, and visitors. We are looking to hire a Front desk coordinator/Medical Receptionist with excellent organizational and administrative skills. The ideal candidate would exhibit professionalism with excellent communication and interpersonal skills. Top candidates would work comfortably under pressure while multi-tasking in a fast-paced environment.

Responsibilities:

• Greet and attend to patient needs in person and over the phone.
• Professionally assist doctors, staff, visitors, and patients.
• Answer all phone calls in a professional and courteous manner.
• Perform all clerical duties in relation to providing operational support to the office
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctor, staff, and patient information.
• Schedule appointments between doctors and patients.
• Liaise between insurance providers, patients, and physicians.
• Assist with Community Education and or Marketing projects for the office
• Provide direct administrative assistance to the Practice Manager
• Actively speak up and provide patient safety and patient experience recommendations
• Adhere to company-wide policy and procedures.
• Other duties will be assigned and required as office will grow with patient volume
• Physical Requirements:  Prolonged periods of sitting at a desk and working on a computer.

Requirements:

• 1-3 years’ Experience at a healthcare facility in a Medical Receptionist or Front desk role preferred.
• Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly preferred).
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and planning skills.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about the Patient Experience
• Associates degree preferred. 

Employee Benefit Overview:

• Vacation time & Sick time 

• 9 paid major holidays

• CareFirst medical coverage

• Dental and Vision coverage

• Voluntary Life and Short-term Disability coverage

• Tuition assistance for continued education

• Health Savings Account (HSA) 

• Flexible Spending Account (FSA)

• 401k Retirement Plan

• Mileage Reimbursement