Program Service Specialist - Deviation Management

The Program Service Specialist - Deviation Management is responsible for leading the investigation, assessment, resolution, and closure of product quality deviations and failing laboratory test reports across a broad portfolio of consumer packaged goods sold by a major national retailer. Product categories include cosmetics, over-the-counter (OTC) drugs, foods, dietary supplements, personal care products, household products, and general merchandise.

This role serves as the primary point of contact for managing non-conforming product issues identified through laboratory testing, retailer surveillance programs, consumer complaints, regulatory inquiries, supplier investigations, and internal quality reviews. The Deviation Manager ensures timely risk assessment, root cause analysis, corrective and preventive action (CAPA) development, and communication with suppliers, laboratories, and retailer stakeholders to support compliant and defensible disposition decisions.

The ideal candidate possesses strong technical knowledge of quality systems, regulatory requirements, laboratory testing methodologies, and consumer product safety standards, with the ability to balance compliance, business risk, and operational efficiency.

This is a full-time, hybrid (3 days in-office) position located at 200 Highland Corporate Drive, Cumberland, RI.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.