Guest Service Agent - Juniper Hotel Cupertino, a Curio Collection by Hilton

The Team at the Juniper Hotel Cupertino is currently seeking their next Guest Service Agent to join the team.

The ideal candidate will possess the following qualifications:

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette.
• Supervise front office operations by leading team members through all front desk procedures, ensuring efficient check-ins, check-outs, accurate reservations, and exceptional guest service.
• Lead day-to-day front office operations by providing training, coaching, and real-time performance feedback.
• Maintain knowledge of hotel policies, property management systems (PMS), cash handling procedures, and front office standards to ensure compliance and operational excellence.
• Demonstrate strong leadership, problem-solving, conflict resolution, and organizational skills while fostering a collaborative, guest-focused team environment.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: 

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.