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Software Engineer (Customer Success), Developer Engagement

Apple
Posted 9 days ago, valid for 18 days
Location

Cupertino, CA 95015, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • Apple's Developer Engagement team is looking for a skilled engineer with at least 4 years of industry experience to enhance internal systems and developer adoption efforts.
  • The role involves balancing hands-on engineering work with engaging internal developer teams to improve software build and testing processes.
  • Candidates should possess a Bachelor's degree in computer science or equivalent experience and be proficient in modern programming languages such as Python or Swift.
  • Excellent communication skills and experience in automation development within high-scale environments are essential for this position.
  • While the salary for this role is not explicitly stated, it typically aligns with competitive industry standards for similar positions at Apple.
Developer Engagement creates user experiences and services to enable Apple's engineers to craft high-quality products. We are responsible for internal tools and supporting technologies that are critical parts of the Software Engineering workflow. We are seeking engineers passionate about delivering exceptional developer experiences and shaping how we build and test software at scale in support of macOS, iOS, watchOS, tvOS, Xcode, and more.

Description


The Developer Engagement team is seeking a skilled engineer to contribute to the future of our internal systems, tooling, and developer adoption efforts. You will join a small but ambitious team responsible for supporting a large-scale functional build and test system, iterating closely with internal software engineering teams to take Apple's own software to the next level. This is not a traditional support operations role. You will balance hands-on engineering work (building tools, automations, and integrations) with deep engagement with internal developer teams to drive adoption of new capabilities and surface real-world feedback that shapes product direction. You will help developers identify the tools that best meet their needs, guide them through adoption, and ensure the feedback loop between users and engineering teams remains tight and actionable. The ideal candidate combines strong engineering fundamentals with a passion for developer experience, exceptional communication skills, and the curiosity to leverage AI to continuously improve workflows, both your own and those of the developers you support.

Minimum Qualifications


4+ years industry experience Bachelor's degree in computer science or equivalent experience Excellent customer collaboration and communication skills, including experience working across technical and non-technical stakeholders Proficient in modern scripting or compiled languages (Python, Swift, C/C++, etc.) Familiar with continuous integration, software testing, and build methodologies Designing and using web service APIs Automation development experience in high-scale operating environments Comfortable using AI-assisted tools and workflows as a core part of day-to-day engineering work On-call availability when needed

Preferred Qualifications


Experience incorporating AI/ML capabilities or LLM-based workflows into developer-facing tools or processes Ability to refine user requirements and prototype new solutions from scratch Experience driving adoption of developer tools or platforms across engineering organizations macOS, iOS, or UNIX development experience Ability to maintain composure and customer-service focus in high-pressure situations Flexibility and adaptability to thrive in a dynamic, fast-moving environment



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