SERVICE ADMINISTRATOR

Position Specifics

Department:     Service

Reports to:       Service Manager

Supervises:      None

Dealer Profile Administration (DPA) Code:    Service Clerk

Revenue Generating:       No

Purpose

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager  
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies and prepares replacement orders 
• May prepare Service Technician labor performance, productivity, and efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up 
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products
• This is a fulltime position requiring a minimum of a 40 hour work week

Experience, Education, Skills and Knowledge

• Experience working in a service department
• Experience with basic accounting practices
• Experience with basic computer functions 
• Experience working cooperatively in a team environment
• Experience communicating effectively
• High School Diploma, GED, or equivalent experience required; Associates degree preferred