Description

Sage Infusion is a rapidly growing infusion center with locations in central and southwest Florida. At Sage, we’ve reimagined patient care. From a quick start, to upfront pricing and financial assistance, to compassionate care by our clinical experts in a serene environment, patients experience infusion therapy like never before.

We are seeking a Regional Intake Manager to join our innovative team. In this role, you'll lead our patient intake process for a designated region, supervising support staff while ensuring seamless referrals, insurance verifications, and appointment coordination. You'll collaborate with clinical teams to deliver on our promise of reimagined patient care in our serene treatment environments. Regional travel is required: Fort Myers, Venice, Sarasota.

Responsibilities:

Manage the patient intake process for a specific region of Sage Infusion centers
Supervise and coach Patient Support Representatives in the region
Ensure timely and accurate processing of patient referrals and insurance verifications
Collaborate with clinical teams to coordinate patient appointments and treatment plans
Monitor and improve key performance indicators for the intake process
Resolve complex patient intake issues and escalations
Conduct regular team meetings and training sessions
Implement and maintain quality control measures for intake documentation
Liaise with healthcare providers, insurance companies, and other stakeholders
Contribute to the development of intake policies and procedures

Requirements

Bachelor's degree in Healthcare Administration, Business, or related field

5+ years of experience in healthcare operations, with at least 2 years in a supervisory role
Strong knowledge of medical terminology, insurance processes, and healthcare regulations
Excellent leadership and team management skills
Strong problem-solving and analytical abilities
Proficiency in healthcare software and Microsoft Office Suite
Experience in customer service and conflict resolution
Familiarity with infusion therapy or specialty pharmacy intake processes preferred
Ability to travel within the assigned region as needed
$60,000 - $70,000/year + bonus

Sage Infusion is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.Background Screening Requirement:This position requires background screening through the Care Provider Background Screening Clearinghouse. For more information, visit: https://info.flclearinghouse.com

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