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Job Description:
The Service Coordinator serves as the key liaison between dealers, warehouses, and installation crews, ensuring clear communication and seamless coordination throughout the installation process.
Responsibilities:
• Coordinate daily installation schedules and activities.
• Create and manage electronic job folders from start to finish.
• Prepare warehouse paperwork, including pull lists and receivers.
• Cross-check service requests against job package information.
• Send pre-installation messages to confirm locations, start times, and labor costs.
• Review labor purchase orders and labor quotes for accuracy.
• Collaborate with the team to identify missing items before installation and resolve issues.
• Send daily post-installation reports.
• Send punch list notifications to the QA team and product return forms to the dealer for disposition.
Qualifications:
Detail-oriented and results-driven, with strong knowledge of contract furniture processes.
Skilled at managing end-to-end installation lifecycles while coordinating effectively with dealers, warehouses, and installation crews.
Experienced in managing project documentation, minimizing delays, and supporting high levels of customer satisfaction.
Compensation and Benefits:
Non-exempt - Hourly position
Competitive benefits package, including health, dental, and life insurance, paid vacation, and a 401(k) option.
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