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Barista
Barista
Summary
As one of America’s fastest growing premium coffee brands, Summer Moon Coffee focuses on serving our much-sought-after drinks, featuring oak-roasted coffee and Moon Milk®, to customers with warmth and gratitude every day in our distinctively designed stores. We have over 70 stores across 10 US states, and our continued growth is reliant on employees that are eager to work as part of a high-energy, efficient team in a fast-paced environment.
The Barista is responsible for delivering exceptional guest experience on every shift. Reporting to the Assistant General Manager (AGM) and General Manager (GM) and taking direction from Lead Baristas this role is defined by an absolute focus on the guest—ensuring every interaction is fast, fresh, friendly, and memorable.
Success in this role requires alignment with Summer Moon’s culture—demonstrating strong character (reliability, positivity, ownership of the guest experience), growing competence (product knowledge, speed, accuracy), and strong chemistry (team-first mindset, encouragement, and trust-building).
The Barista is the guardian of the guest experience in real time—ensuring that what the brand promises is what every guest receives.
Responsibilities & Expectations
- Displays overall culture, values, mission, and spirit of the company through exceptional customer service and overall attitude.
- Maintain a solid knowledge of our menu offering and can provide customers with product details, such as coffee blend, flavor profiles, and overall suggestions.
- Learn all Barista positions to ensure proper customer service and prevent backups.
- Field and direct customer complaints.
- Cleans, sanitizes, and restocks work areas, utensils, equipment, service areas and seating areas.
- Checks temperatures of freezers, refrigerators, and heating equipment to ensure proper functionality.
- Demonstrates proper attendance, punctuality, customer service, and overall attitude.
Qualifications
- Experience in food and beverage preparation or customer service preferred.
- Ability to follow all safe food handling procedures and sanitation practices.
- Ability to walk, bend and stand for extended periods.
- Ability to lift up to 15 pounds at times.
- Maintaining food handlers license.
Skills:
- Excellent listening and communication skills.
- Ability to serve customers in a Fast, Fresh and Friendly manner
- Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent customers.
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