Technical Support Specialist

Description

Overview 

Client First Technologies is currently seeking a Technical Support Specialist to support an upcoming contract.  The Technical Support Specialist provides Tier I and Tier II technical support services to ensure reliable and secure operation of IT systems. This role supports end users through troubleshooting, system access management, and service request fulfillment.  

This is a full-time, on-site position in multiple locations including:  Dahlgren, VA; Norfolk, VA; San Diego, CA; and Great Lakes, IL. 

CFT offers a competitive benefit package and collaborative work environment with a strong company culture. Veterans and military spouses are encouraged to apply.  

Employment is contingent upon award. 

Requirements

Responsibilities 

• Respond to, diagnose, and resolve user-reported incidents and service requests 
• Provide technical support for desktops, laptops, peripherals, and network connectivity 
• Support identity and access management processes 
• Document incidents, resolutions, and procedures in ticketing systems 
• Assist with development of SOPs and user training materials 
• Provide customer-focused support in accordance with service-level agreements 

Qualifications  

• Minimum of two (2) years of experience providing IT or Help Desk support 
• Familiarity with networking fundamentals, operating systems, and troubleshooting tools 
• Knowledge of cybersecurity principles and information protection requirements 
• Experience using service management and ticketing systems 
• Strong communication and customer service skills 
• Meets DoD 8570 IAT I requirements (for example, certifications such as: A+, CCNA) 

Preferred Qualifications 

• Meets DoD 8570 IAT II requirements (for example, certifications such as: Security+, CySA+) 

Physical Demands 

• Must be able to sit and stand for long periods of time 
• Occasional travel and overtime may be required 

Required Clearances and Screenings 

• This position is subject to a government background investigation (BI) and must meet eligibility for access to classified information. Candidates must have a current, in-scope Tier 3 (T3) BI. 

CFT is a proud equal opportunity employer.  All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  Discrimination and harassment are not tolerated.