Operations & Sales Support Associate (Infrastructure Industry)

Description

Kickstart your career with a company powering critical infrastructure across the Midwest.

American Underground Supply (AUS) is a woman-owned, independent, and fast-growing waterworks distributor serving municipalities, utility contractors, and major infrastructure projects. If you’re a recent graduate eager to build real-world business, operations, and customer-facing skills, this role gives you hands-on experience inside a company known for expert problem-solving, cutting-edge technology, and unmatched responsiveness. 

What You’ll Do

• Customer Support — Greet customers, answer questions, and guide them through purchases
• Sales Transactions — Process orders accurately using our point-of-sale system
• Product Knowledge — Learn about AUS’s extensive inventory of pipe, valves, fittings, tools, and waterworks products
• Inventory Support — Help maintain one of the Midwest’s most comprehensive inventories, including restocking and organizing materials
• Retail Math — Assist with pricing, discounts, and stock calculations
• Operational Excellence — Support daily store operations that keep contractors and municipalities project-ready
• Problem Solving — Work with customers to resolve issues quickly and professionally
• Store Presentation — Maintain a clean, organized, and welcoming environment
• Multitasking — Balance customer interactions with operational tasks in a fast-paced setting

Why This Role Is Different

AUS isn’t a typical wholesale environment — you’ll be supporting customers who build and maintain the infrastructure communities rely on:

• Water systems
• Stormwater management
• Wastewater treatment
• Residential and commercial development
• Data centers and large-scale facilities 

You’ll gain exposure to real project workflows, industry-leading manufacturers, and experienced professionals who have spent decades in waterworks and underground infrastructure. AUS’s culture is built on referrals, relationships, and service, giving you a front-row seat to how strong customer partnerships are built. 

Who Thrives Here

• Recent grads who want hands-on business and operations experience
• Strong communicators who enjoy helping people
• Organized multitaskers who like fast-paced environments
• Team players with a positive, professional attitude
• Anyone excited to learn an industry with long-term career paths

No prior retail or waterworks experience required — we’ll train you.

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• Skill development and mentorship
• Opportunities for advancement in operations, sales, logistics, or leadership

Work Location

In person

Requirements

• Associate's or Bachelor's degree required
• Experience working in a wholesale distribution or warehouse environment preferred
• Experience safely operating a forklift is preferred