JP-Mitch Crew Member (Full Time)

Summary:

The JJP-Mitch Crew Member is responsible for providing excellent guest service, preparing food, and maintaining cleanliness, and assisting with daily restaurant operations. This role requires an enthusiastic, team-oriented individual who is committed to delivering high-quality service to our guests. 

Supervisory Responsibilities:

• None

Essential Duties & Responsibilities:

• Greet guests enthusiastically and ensure a positive dining experience.
• Take accurate food and beverage orders, addressing special requests or dietary needs.
• Respond to guest inquiries, complaints, or concerns in a friendly and professional manner.
• Prepare, cook, and assemble food items according to restaurant standards and recipes.
• Ensure all food is cooked to the proper temperature, consistency, and presentation.
• Follow all food handling, storage, and safety guidelines to maintain quality and compliance.
• Minimize food waste and assist with recipe testing or menu improvements as needed.
• Maintain cleanliness and organization in food prep, service, and dining areas.
• Clean and sanitize tables, counters, equipment, and workspace regularly.
• Sweep, mop, and remove trash as required to ensure a safe, sanitary environment.
• Operate the cash register and accurately process cash, credit, and debit transactions.
• Follow proper cash handling and reconciliation procedures.
• Work collaboratively with team members to ensure efficient daily operations.
• Assist with opening and closing duties, inventory stocking, and supply management.
• Monitor and maintain adequate stock levels for ingredients, condiments, and supplies.
• Help implement cost-saving and waste-reduction measures.
• Adhere to all health, safety and sanitation regulations.
• Maintain knowledge of knife safety, glove requirements, and first aid procedures.
• Ensure equipment is properly cleaned, serviced and in good working condition.
• Obtain and maintain required certifications (e.g., Food Handler’s, TABC if applicable).
• Be available to work flexible shifts including days, nights, weekends, and holidays.
• Support and facilitate organizational changes, continuous improvement and communication.
• Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountabilities for all responsibilities.
• Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possess a service mindset; strive to achieve experiences worth repeating.
• Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Perform other duties as assigned.

Required Skills & Abilities:

·       Strong communication and interpersonal skills to foster teamwork and ensure guest satisfaction.

·       Demonstrate sound judgment, teamwork, and problem-solving skills while remaining calm and professional in a fast-paced environment.

·       Excellent organizational and time management skills with a strong attention to detail and accuracy.

·       Dependable and punctual with a consistent record of reliability and accountability.

·       Adaptable and flexible; able to adjust quickly to changing priorities and guest volume.

·       Demonstrate integrity, professionalism, and a positive, team-oriented attitude in all interactions.

·       Self-motivated and proactive in identifying and completing tasks to support efficient operations.

·       Commitment to maintaining cleanliness, organization, and adherence to food safety and company standards.

Education & Experience:

·       None

Physical Requirements:

·       Ability to stand, walk, talk/hear, push/pull, climb, bend/stoop, crouch/kneel, taste/smell, balance, twist/reach, carry, grasp with hands, squat. 

·       Lifting Requirements: Lift/pull up to 50lbs daily.

·       Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, kitchen machinery and equipment. 

·       Cognitive Requirements: Basic reading, writing and math skills. Ability to follow instructions. Basic speech skills; must be able to speak, read, write & understand the English language, memorization, function under stress & make independent decisions. 

·       Vision Requirements: General vision requirements in addition to close vision (<20 inches), color vision and peripheral vision.

·       Noise Levels: Normal (<85dB) noise levels and/or Loud (>85dB) noise levels.  

·       Repetitive Motion(s): Regularly & repetitively use both feet and both hands.

·       Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, hot grease, working with mechanical parts and machinery including machinery that contains moving parts, toxic/caustic chemicals, concentrated soaps & cleaning solutions, asbestos exposure, outdoor weather conditions, extreme heat/cold, confined areas, pressurized equipment, CO2 Cylinders, electrical equipment, vibration, possible flying debris, flashing/strobing lighting and work around vehicles in motion.