Director of Housekeeping at Northwood Club

Northwood Club is amid an $85 Million Dollar reimaging of its' Clubhouse. The new Clubhouse is set to open in November 2027. Along with this new state-of-the-art amenity, the Club features a Health and Fitness Building, Tennis facility, and Halfway house, and a recently renovated Grounds Maintenance buildings.

We are seeking a highly organized and experienced Director of Housekeeping to lead and oversee all aspects of our housekeeping operations. The ideal candidate will possess strong leadership skills, extensive janitorial and hospitality experience, and a proven track record in managing cleaning teams within hotel, healthcare, or commercial settings. This role is vital in maintaining the highest standards of cleanliness, safety, and guest satisfaction across our facilities. The Director of Housekeeping will develop and implement policies, supervise staff, and ensure efficient operation of all housekeeping functions to support our commitment to excellence. This position will report to the Assistant General Manager.

Duties

• Lead, supervise, and motivate the housekeeping team to deliver exceptional cleaning services across all areas of the property.
• Develop and enforce cleaning protocols, safety procedures, and quality standards aligned with industry best practices.
• Manage scheduling, staffing levels, and resource allocation to ensure optimal coverage for daily operations.
• Oversee training programs for new hires and ongoing staff development in cleaning techniques, safety compliance, and customer service.
• Conduct regular inspections to monitor cleanliness, safety compliance, and overall appearance of facilities.
• Coordinate laundry services, custodial tasks, and specialized cleaning projects as needed.
• Maintain inventory levels for cleaning supplies and equipment; oversee procurement processes.
• Collaborate with other departments to ensure seamless operations and address any guest or client concerns promptly.
• Prepare reports on housekeeping performance metrics and implement improvements where necessary.

Experience

• Proven supervisory experience in housekeeping management within hotel, healthcare, or commercial cleaning environments.
• Extensive janitorial or custodial experience with a strong understanding of cleaning techniques and safety standards.
• Experience managing laundry operations is preferred.
• Demonstrated leadership skills with the ability to motivate teams and foster a positive work environment.
• Background in hospitality or hotel management is highly desirable.
• Strong organizational skills with the ability to develop efficient workflows and manage multiple priorities effectively.
• Knowledge of industry regulations related to cleanliness, safety, and sanitation standards is essential. This position offers an opportunity for a dedicated professional to lead a dynamic team committed to maintaining exemplary cleanliness standards while ensuring operational efficiency across our facilities.