MANAGER FSQA TECH SERVICES

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Job Title:  Manager FSQA              FLSA Status:  Exempt          Department:  Quality

SUMMARY: 

The FSQA Manager (FSQM) is responsible for Quality Management System (QMS) compliance. The FSQM manages all company-wide, quality policies, procedures, processes, programs, and practices, to assure the company of continuous conformance with appropriate standards and regulations.  This position is at-will, and nothing in this job description is intended to create a contract of employment.

PRIMARY DUTIES:

• Conduct regulatory response to notices, directives, guidelines and recommendations
• Ensure effective implementation of quality programs manuals
• Conduct routine validation of pre-requisite and food safety programs including annual reassessments with management teams
• Develop & maintain facility HACCP plans
• Manage and lead the efforts to maintain BRC certificate
• Monitor adherence to Good Manufacturing Practices
• Verify compliance to customer quality specifications through program documentation
• Monitor and verify quality process controls
• Provide problem solving skills with the use of data collection and interpretation
• Conduct decision making with “panoramic view”, sensitive to extra-departmental implications and constraints
• Work cooperatively with management team to ensure accomplishment of overall plant objectives
• Promote positive team dynamics through consistent and effective feedback to all levels of the organization
• Accountable for the compliance verification and implementation of the following responsibilities; food safety and regulatory requirements, quality systems, and product specification.
• Plan and schedule teams for successful completion of necessary task objectives
• Manage and supervise shift teams typically compromised of 6 to 8 employees
• Other duties as required to perform position

KEY RESPONSIBILITIES:

• Generate reports and documents to sustain auditing, corrective actions, R&D efforts, export filing, and customers requests as needed
• Verify product handling for production runs pertaining to export and process verified
• Provide leadership to external auditing by implementing corrective actions and serving as point of contact to the following groups
• Manage internal inspections for the following areas
• Supervise sanitation of general welfare areas
• Conduct program validation work through laboratory analysis
• Investigate customer quality complaints and inquiries
• Perform system food security tests through software traceability, yield investigations, partial packing, load procurement & shipment, and cold-chain verifications
• Coordinate and maintain trend reporting and productivity data

KEY RESPONSIBILITIES (continued):

• Assist in manufacturing/shipping/receiving/administrative functions as needed
• Establish and monitor productivity standards for team members
• Facilitate a positive and productive work environment
• Provide training necessary to continuously develop team members
• Ensure adherence to all safety requirements
• Communicate all quality & food safety issues with appropriate individuals
• Ensure adherence to all company policies
• Manage inventory of all related QA supplies
• Supervise, evaluate, and ensure positive and compliant performance of subordinate employees
• Perform administrative duties such as: time & attendance, disciplinary, performance evaluations, and training
• Remain available and accessible to respond and address QA issues when necessary
• Good attendance is a must and must be flexible to working different shift hours including weekends when necessary

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree (or equivalent industry experience) and a minimum of 3 years of hands-on manufacturing experience with supporting courses of problem solving, and training
• BRC or GFSI audit experience
• Ability to effectively develop subordinates through special training, coaching and exposure to new opportunities
• Effectively communicate both in written and verbal form in English (Bi-lingual in Spanish a plus)
• Computer literate in Microsoft Word, Excel and Outlook
• Quality orientation and high attention to detail
• Problem analysis and resolution
• Decision making, prioritization, and organizational skills
• Exhibits leadership qualities, with excellent oral and written communication skills
• Ability to multitask and prioritize to changing situations

WORK ENVIRONMENT: 

Time will be spent in an office environment. While performing the duties of the job, the employee is regularly exposed to wet and/or humid conditions, moving, mechanical parts, and extreme cold temperature.  The noise level in the work environment is moderate. 

Cold Temperature:  <40 F Cooler           <0 F Freezer

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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