When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.

With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S.

Summary: The Technical Service Advisor supports bakery manufacturing operations by providing technical expertise related to dough systems, baking processes, product quality, and food safety. This role partners with production, quality assurance, R&D, and customers to troubleshoot issues, optimize processes, and ensure consistent product performance that meets regulatory and customer standards.

Responsibilities:

Serve as a technical point of contact for bakery manufacturing operations and customers
Support troubleshooting of issues related to dough mixing, fermentation, baking, cooling, slicing, and packaging
Analyze product defects such as texture, volume, color, crumb structure, and shelf life
Assist with root cause analysis and implementation of corrective and preventive actions (CAPA)
Ensure compliance with food safety and quality standards (HACCP, GMPs, SQF, BRC, FSSC 22000)
Support product specifications, formulations, and process parameters
Collaborate with R&D on product trials, reformulations, and new product launches
Support internal, customer, and third-party audits
Provide technical training to production teams on process controls and quality standards
Document technical findings, recommendations, and continuous improvement initiatives
Assist with customer complaints, technical inquiries, and product performance evaluations

Qualifications:

Bachelor’s degree in food science, Baking Science, Cereal Science, or a related field
Experience in bakery or food manufacturing, technical services, QA, or process engineering
Strong knowledge of bakery processes, ingredients, and equipment
Understanding of food safety regulations and quality systems
Experience with commercial baking operations (bread, buns, pastries, tortillas, etc.)
Familiarity with yeast-leavened and/or chemically leavened systems

BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.

BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.

Learn more about this Employer on their Career Site

08610A - Technical Service Advisor