Account Manager - Theology & Non-Profit

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

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Responsible for Business Development at ACU Dallas, supporting Theology & Non-Profit Partners. 

Imagine helping ministry leaders develop and prepare for the next chapter in their careers. In this role, you’ll work with theology and non-profit partners to offer ACU programs with tuition benefits for their employees and affiliates. You will be a respected business partner making a meaningful impact in the lives of those who serve, or have served, our country.

Major Responsibilities:

• Partner Relationships & Lifecycle Management
• Product Leadership & Strategic Alignment 
• CRM & Operational Excellence 

Essential Duties: 

• Partner Relationship Management
  • Build relationships with CCP Theology & Non-Profit Partners to promote awareness of ACU products that support ministry and non-profit leader development.
  • Act as a liaison within and between ACUD and Partner Organizations.
  • Understand all the roles at partner and at ACUD in order to successfully act as a liaison between organizations and partner/ACUD roles.
  • Maintain a high-level view of the customer service lifecycle to anticipate and mitigate potential roadblocks.
  • Develop and build relationships with new theology & non-profit organizations as ACU partners.
  • Build and manage a strong pipeline of new and existing opportunities. 
  • Retain and grow the existing partner base.

• Product Leadership
  • Support ACUD programs and identify potential new programs based on the needs of your clients and the market.
  • Understand ACU’s theology products in depth and breadth, becoming a Subject Matter Expert. 
  • Educate decision-makers on ACU products utilizing Zoom calls, networking, and in-person meetings.
  • Generate orders through MOUs, SOWs, Sales Order Forms and other contractual vehicles.

Professional Development and Skills Requirements

• Skills
  • Must be able to build and maintain trust with prospects and partners.
  • Must be passionate about lifelong learning and development.
  • Must be comfortable working in a fast-paced, start-up, strong-growth environment
  • Must be able to manage multiple client initiatives at varying stages 
  • Must have strong communication skills with a passion for building high-quality customer relationships.
  • Must be results-oriented with the ability to manage competing demands
  • Must be comfortable negotiating and creating buy-in at all levels
  • Experience with Salesforce or similar CRM platforms is preferred
  • Must be comfortable working with spreadsheets, Salesforce, Zoom, and other technologies.
• Account Development
  • Build and expand current partnership accounts by maintaining rapport, growing/expanding our reach and relationships, answering requests, introducing additional services, and identifying growth opportunities.
  • Proactively identify and meet with key decision makers and influencers to build awareness of ACU programs.
  • Develop and implement outreach campaigns via networking events, cold calling, sales presentations, and social media channels.
  • Meet and exceed ACU education enrollment goals by devising innovative strategies to increase awareness about ACU degrees and programs
  • Collaborate with other departments of ACU to drive new and further existing business partnerships
  • Track industry and market trends by monitoring competitors and gathering intel on their current and new products, pricing structures, services, sales campaigns, and discounts.

Qualifications:

Professional

• A background in building organizational connections and developing strategic partners and relationships.
• Relevant experience in sales, marketing, technology, or other revenue-producing or student enrollment & retention-oriented roles.
• Deep network and experience in ministry/non-profit organizations preferred.

Personal

• Bachelor’s degree.
• A passion for developing and supporting lifelong learning and development.

Physical Demands & Travel

• Most work is performed in front of a computer, on the telephone, or in person on client sites. One must be able to use the computer and remain stationary for long periods.
• Manage conversations in person, online, and by telephone
• Travel is required to meet clients on-site, attend ministry/non-profit conferences, and participate in corporate networking events. Occasional overnight travel may be necessary. 
• Work well under pressure and manage stress well.
• Communicate clearly: speak, read, write, and hear to perform essential functions.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.