Account Manager

About MODE Global
MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Account Manager

About the Role

Manages key account(s) by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin, and network efficiency. This role is responsible for building relationships within our key account to leverage growth of account. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting, and invoicing.

What You'll Do

• Manage the operational day to day tasks of assigned Key Accounts.

• Develop and maintain solid professional relationships with key accounts, vendors, negotiate for cost-effective

services, and support operational processes.

• Producing, reviewing, and distributing documentation.

• Provide customer service internally and externally through phone, email, and other communication methods.

• Builds and established rapport with Key Accounts leading to better communication, support, and growth potential.

• Research and quote transportation costs specific to key account comparable services.

• Develop, grow, and expand the business while ensuring timely and accurate pricing. Utilize analytics to analyze

profitability and assess future margin requirements while leading the development and execution of analytic tools

and other strategies that drive growth, increase profitability, and improve processes.

• Leverage relationship with key account to include on-site visits, securing competitive margin and revenue.

• Collaborate to ensure accurate and complete alignment of clients and lanes through required notifications, reporting,

accessorial agreements and invoicing while ensuring key account growth in volume and margin.

• Ensure carrier performance and event compliance according to Company standards.

• Identify and prioritize problems and implement actions to correct the situation.

• Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate

them on industry and/or regulatory changes.

• Ensure complete, accurate, and timely client order acceptance/entry into the Company system via EDI, web tender,

email, fax, phone, or other applicable form of communication.

• Facilitate efforts to determine most cost-effective recover plan for missed pick-ups and deliveries.

• Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.

• Determine which accessorial charges can billed and effectively communicate charges to clients/vendors within 24

hours of occurrence.

• Assist Sales and Accounting departments on invoicing discrepancies, acting as lead on all customer communications.

• Some after hours and weekend work to respond to issues as needed.

• Other duties and projects as assigned.

• Regular attendance and punctuality are required.

• Operates safely in all conditions.

• Follows policies and procedures

What We're Looking For

• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.

• Strong customer service and communication skills; thrives in a fast-paces environment.

• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and

provide accurate and responsive customer service.

• Ability to quickly assess client situations, and escalate to management when needed.

• Ability to work effectively independently and within a team environment.

• Ability to work in a constant state of alertness and in a safe manner.

• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.

• Must be able to work flexible hours across all shifts, weekends, etc based upon business operational demands and may be required to operate across various locations.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law