Alcohol Monitoring Technician

Job DetailsJob Location: Dallas - Dallas, TX 75247Position Type: Full TimeAn Alcohol Monitoring Technician is responsible for installing and monitoring our offender surveillance and alcohol monitoring technologies for courts, probation & parole departments, treatment providers and other agencies in our Dallas office. ESSENTIAL FUNCTIONS: o    Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served. o    Schedules installation appointments for all new referrals and maintenance appointments. o    Manages daily communication and equipment alerts and maintenance items. o    Creates individual customer accounts and tracks participant as well as taking payments for services provided. o    Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.  Qualificationso    Two (2) years of customer service experience. o    Bilingual proficiency in English and Spanish is preferred.   Schedule Monday-Friday 10am-7pm Monday- Friday 8am-5pm rotating Saturdays