- Assisting the branch manager in the day-to-day operation of a branch.
- Training branch personnel in various duties, and overseeing the scheduling of personnel, ordering of cash, and workflow of the branch.
- Ensuring staff achieves sales and service objectives by coaching and presenting an outstanding individual performance in these areas.
- Assisting the manager in creating a branch sales culture, including a comprehensive understanding of the branch sales plan and goals.
- Serving as customers’ single point of contact on all bank products and services.
- Identifying problems and initiating resolutions efficiently, notifying appropriate resources of issues and outcomes, and ensuring inquiries and investigations are completed in a timely manner.
- Overseeing and auditing operational procedures, which may include those for safe deposit, negotiable instruments, night deposit, etc.
- Assisting Branch Manager in ensuring bank security and compliance with state and federal laws within the scope of position, and prominent display of required posters.
- Managing branch in the absence of the Branch Manager.
- A proven sales leader with a record of success in staff development and talent management.
- A solid understanding of industry and retail banking knowledge.
- Excellent interpersonal and communicative skills in both individuals and groups.
- Ability to balance sales goals and unnecessary risk or exposure.
- Team player, understanding the power of open and honest communication
- Ability to recognize the customer’s needs and suggest the best product/service.
- Attention to detail and accuracy in all transactions.
- Good oral communication.
- Ability to adapt and embrace policy and procedure changes.
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