AV Systems Engineer

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The AV Systems Engineer will serve as a key technical resource for audiovisual systems and AV production technologies across Wingstop’s corporate environment. This role is responsible for the operation, support, maintenance, and continuous improvement of AV systems supporting conference rooms, collaboration spaces, the Media Studio, corporate events, and other shared spaces.

The AV Systems Engineer will provide hands-on technical support for live productions and business-critical events, including earnings calls, podcasts, interviews, executive communications, employee and culture events, and other corporate productions. This role will support professional audio, video, PTZ camera systems, lighting, recording, streaming, and production workflows to deliver reliable and high-quality experiences.

The role will also maintain and troubleshoot networked AV technologies, collaboration systems, control platforms, audio DSP, and AV-over-IP environments while partnering with internal teams, vendors, and business stakeholders on future AV improvements and initiatives. As an AV subject matter expert, this position may also be consulted to provide technical input, recommendations, and guidance for audiovisual technology initiatives across other areas of the business as needs arise.

• Operate, maintain, troubleshoot, and optimize audiovisual systems across Wingstop’s corporate environment, including the Media Studio, conference rooms, collaboration spaces, all-hands areas, and building-wide AV systems.

• Provide hands-on technical production support for live and business-critical events, including earnings calls, podcasts, interviews, executive communications, employee and culture events, and other corporate productions.

• Operate and support live production workflows involving video switching, audio mixing, recording, streaming, and production platforms such as NewTek TriCaster, Allen & Heath digital mixers, or comparable professional production systems.

• Experience with BrightSign or equivalent digital signage platforms, including configuration, deployment, monitoring, and troubleshooting using BrightAuthor or comparable management tools.

• Support enterprise collaboration technologies and Zoom Rooms, including cameras, microphones, speakers, displays, peripherals, and integrated room-control systems.

• Maintain and troubleshoot networked AV technologies and workflows, including NDI, Dante, Dante Controller, and AV-over-IP audio and video distribution.

• Support professional AV control, DSP, audio, and distribution platforms, including Q-SYS/QSC, Crestron, wireless microphone systems, distributed audio, and related technologies.

• Troubleshoot AV systems end-to-end across audio, video, control, networking, signal flow, cabling, endpoints, and supporting infrastructure.

• Operate, configure, and troubleshoot professional PTZ camera systems, including camera control, presets, framing, and integration within live production workflows.

• Coordinate AV system upgrades, expansions, repairs, and installations with internal technology teams, business stakeholders, integrators, and external vendors.

• Develop and maintain AV documentation, system diagrams, operating procedures, configuration standards, event workflows, and end-user guidance.

• Provide training and technical guidance to team members and end users to support effective use of AV and collaboration technologies.

• Evaluate and recommend AV technologies and solutions that improve system reliability, usability, production capabilities, and the overall employee and event experience.

• Provide AV subject matter expertise, technical recommendations, and guidance for technology initiatives outside of the corporate AV environment as business needs arise.

WHAT YOU’LL NEED

Education & Experience
•    B.S. degree in a related technical field or 5+ years of professional AV systems experience.
•    Experience supporting enterprise audiovisual environments, live production systems, collaboration spaces, and business-critical events.
•    Experience supporting live production systems and workflows, including video switching, audio mixing, recording, and streaming, with platforms such as NewTek TriCaster, Allen & Heath digital mixers, or comparable professional production systems.
•    Hands-on experience operating and supporting professional PTZ camera systems in live production environments.
 

Certifications
•    Relevant industry certifications such as Q-SYS, AVIXA CTS, Crestron, Dante, or equivalent are a plus.
 

Technical Skills & Expertise
•    Working knowledge of professional AV technologies and protocols, including NDI, Dante, DMX, HDMI, and AV-over-IP.
•    Hands-on experience with Dante-based audio environments and Dante Controller, including audio routing, configuration, monitoring, and troubleshooting.
•    Working knowledge of NDI-based video workflows, including source and destination management, video routing, and troubleshooting.
•    Experience with professional audio systems, including digital audio mixing, DSP, wireless microphones, amplification, distributed audio, and audio signal flow.
•    Familiarity with professional AV control, DSP, and distribution platforms such as Q-SYS/QSC, Crestron, or comparable enterprise AV technologies.
•    Experience supporting Zoom Rooms and enterprise collaboration environments; Microsoft Teams Rooms experience is a plus.
•    Understanding of AV networking fundamentals, including IP addressing, VLANs, multicast, PoE, bandwidth considerations, and troubleshooting network-connected AV devices.
•    Familiarity with production lighting systems and lighting-control technologies, including DMX.
•    Strong understanding of end-to-end AV signal flow and the ability to troubleshoot complex audio, video, control, and networked AV systems.
•    Ability to leverage AI-assisted tools to improve AV troubleshooting, documentation, and workflow efficiency. 
•    Working knowledge of project management principles for planning, coordinating, and executing AV initiatives.
 

Leadership & Professional Skills
•    Strong communication and collaboration skills with the ability to work effectively with executives, business stakeholders, technical teams, and external vendors.
•    Demonstrated ownership and accountability with the ability to independently manage AV systems, production requirements, and technical issues from planning through resolution.
•    Strong troubleshooting and problem-solving skills with the ability to remain composed and make sound technical decisions during live and business-critical events.
•    Ability to manage multiple priorities and quickly adapt to changing production, event, and business requirements.
•    Strong service orientation with a focus on delivering reliable, professional, and high-quality AV experiences.
•    Ability to translate business needs into practical AV recommendations and provide technical guidance to stakeholders when evaluating audiovisual solutions.
•    Passion for continuous improvement, emerging AV technologies, and ongoing professional development.

WHO YOU ARE 

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.