Benefits:

Health insurance
Paid time off
Vision insurance
401(k)
Dental insurance

Title: Barista Lead
Position: Full-Time

Overview of Role:

The Barista Lead is responsible for supporting the daily operations of the Bonton Farms Coffee House and café beverage program while serving as a working leader for front-of-house barista staff. This role combines hands-on beverage preparation, guest engagement, team leadership, operational oversight, and mission-centered hospitality.

The ideal candidate is passionate about coffee, customer service, and community impact. The Barista Lead helps maintain operational excellence, supports training and accountability of team members, ensures consistency in beverage quality and presentation, and contributes to a welcoming environment that reflects the mission and values of Bonton Farms.

This role is expected to lead by example, maintain professionalism during high-volume operations, and help create a positive and healing guest experience.

Key Responsibilities

Coffee House & Beverage Operations:

Prepare and serve high-quality espresso beverages, coffee, teas, specialty drinks, and café offerings in accordance with Bonton Farms standards
Maintain consistency in beverage recipes, quality, presentation, and speed of service
Monitor inventory levels for coffee house products, syrups, milk, supplies, and retail items
Support ordering, stocking, rotation, and organization of beverage-related inventory
Ensure all beverage stations, equipment, and service areas remain clean, sanitized, and operational
Assist with opening and closing procedures, cash handling, and reconciliation processes
Support implementation of seasonal beverage menus and specialty drink promotions
Monitor waste, over-portioning, and operational inefficiencies

Leadership & Team Support

Serve as a shift leader and point of contact during coffee house operations when management is unavailable
Assist with training new baristas and front-of-house team members on beverage standards, POS systems, customer service expectations, and operational procedures
Help reinforce attendance, professionalism, appearance, and workplace expectations among team members
Support coaching and accountability conversations with guidance from leadership
Model professionalism, urgency, teamwork, and hospitality standards at all times
Assist in coordinating workflow during high-volume periods, events, and peak service times
Support labor efficiency and help ensure proper staffing coverage during shifts

Guest Experience & Hospitality

Deliver exceptional guest service aligned with the Bonton Farms mission and hospitality culture
Create a welcoming and engaging environment for guests, residents, donors, volunteers, and community members
Resolve guest concerns professionally and escalate issues appropriately when necessary
Build positive relationships with regular guests and help strengthen community engagement within the coffee house
Maintain a calm and solutions-oriented demeanor during busy operational periods

Operational Compliance & Standards

Ensure compliance with all food safety, sanitation, and health department standards
Maintain cleanliness and organization of all front-of-house and beverage preparation areas
Support daily operational checklists, temperature logs, and cleaning schedules
Assist leadership with maintaining operational consistency across shifts
Follow all Bonton Farms policies, procedures, cash handling protocols, and safety expectations

Qualifications

Previous barista or coffee shop experience required
Prior leadership, shift lead, or supervisory experience preferred
Strong knowledge of espresso equipment, beverage preparation, and café operations
Excellent customer service and interpersonal communication skills
Ability to multitask and perform efficiently in a fast-paced environment
Comfortable coaching and supporting team members in real-time operations
Strong organizational skills and attention to detail
Ability to work flexible schedules, including mornings, evenings, weekends, and events
Food Handler Certification required or ability to obtain upon hire

Preferred Experience

2+ years of barista experience in a specialty coffee setting.
Experience in team development and employee growth.
Experience working in a retail or farmers market environment.
Experience in hospitality, café, restaurant, or specialty coffee environments
Experience with POS systems and cash reconciliation
Passion for community-centered work and mission-driven organizations
Experience working within high-volume guest service environments

Physical Requirements

Ability to stand and work on feet for extended periods.
Ability to lift up to 25 pounds.
Tolerance for working in a fast-paced, high-volume kitchen setting.
Opportunities for professional development and career advancement.

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