Bathing Technician

·       Safely restrain / hold pets for wellness procedures including nail trims/grinding, anal gland                      expression and clipping

·       Make recommendations for services and products for every pet, every time, based on the pet’s              lifestyle and an understanding of canine hygiene and environment.

·        Scan pets for microchips

·        Maintain a clean and sanitary work environment by disinfecting surfaces and equipment                        in between each pet

·        Promote a culture of safety in your salon and live our values, while continuing to reinforce our                 brand promise with pet parents, partners, and team members

·        Achieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred                         product and microchips sold

·        Establish and maintain effective relationships with pet parents and partners.

·        Collect payment, dispense, and label medication, and review discharge paperwork with pet                     parents.

·        Performs Bathing Technician functions, including bath appropriate to pet type,  as requested by             Pet Parent, agreed upon and described on the groom card, computer system profile, or                           instruction form

·        Assess dog’s coat conditions and partner with groomer on service recommendations

·        Bathe, blow dry, clip/ grind nails, clean ears, brush coat, clean teeth, express glands in all                        breeds and sizes

·        Meet and greet all grooming clients to discuss bathing instructions after assessing the dog’s                   coat and condition. Meet with clients or communicate after the bath on results, including                       providing report cards. Suggest any added services that would be beneficial to the client and                 the pet.

·        Ensures front desk is advised of extra charges required for brush-out or de-matting services.

·        Finishes dogs, per client description and expectations.

·        Manages workload and schedule to ensure departure times are met and Pet Parents are                         notified in advance of unavoidable delays.

·        Ensures grooming station is stocked with supplies, tools, cleaned and ready for use, and alerts               Supervisor if supplies are needed or if equipment is damaged or needs repaired.

·        Maintains room safety by wiping up water spills and pet accidents as soon as possible.

·        Updates pet status using company defined systems, and advises reception when pets are ready             to go home, and all required and requested services are completed.

·        Always follow safety procedures for pets and staff.

·        Monitor pets’ health while bathing and ask for assistance when a pet is stressed, very difficult               to manage, or showing any signs of injury prior to or during the service being rendered.

·        Cleans grooming areas at the end of day and performs additional maintenance throughout the               day as needed.

·        Utilizes company electronic system to log pet & Pet Parent notes, and updates accordingly or                 provides these updates to the reception team for system entry.

·        Present themselves in a professional manner, including the wearing of company approved attire             in good condition, and abide by other desired personal presentation requirements found in the             employee manual or guide

·        Effectively communicates with Superiors, Team Members and Pet Parents

·        Perform other tasks and duties as assigned by the Wellness Center Supervisor

·        High School Diploma or equivalent required

·        Industry relevant experience

·        Experience with time and attendance/HR Software, scheduling databases and iPad technology

·        Understanding of canine behaviors

·        Ability to work a flexible schedule, including weekends and evening shifts

·        Occasional travel to community events (local) may be requested, including other Wellness Centers

• Experienced with Safe Pet Handling

• Experience with brushing, combing, bathing and drying of all coat types

• Experience with nail trimming and ear cleaning

• Can execute preparatory hair trimming

• Can provide basic finishing techniques

• Ability to provide high level of customer service

• Experience with pet salon equipment handling and maintenance

• Familiar with safety and sanitization protocols