Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Summary

The Client Relations Manager has a pivotal role responsible for client relationship management, operational leadership, business development, and financial oversight. This position plays a critical role in delivering exceptional service, driving client satisfaction, and ensuring retention within a high-growth business. This is a working manager position covering catering, events, facilities, security, and operational tasks. Position start time is between 6:30am and 7:30am. Managing a team of up to 25 employees across one or more client sites, the Client Relations Manager brings extensive experience in delivering compelling solutions for clients. Additionally, this role provides thought leadership on strategy, trends, and best practices. Reporting to the Client Relations Director, the Client Relations Manager is accountable for day-to-day client operations, targets, and metrics.

Roles & Responsibilities

Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs
Maintain a professional, organized, and client-ready environment at all times
Participate in leadership discussions, providing updates on performance, challenges, and opportunities
Develop and maintain processes and procedures to support efficient service delivery
Monitor performance metrics and service levels, identifying opportunities for improvement
Maintain and update operational documentation and playbooks
Build and maintain strong client relationships through consistent communication and service delivery
Conduct regular site walkthroughs to ensure a high standard of appearance and functionality
Address concerns and service requests promptly, ensuring resolution and follow-up
Oversee meeting and conference room operations, including setup, coordination, and space management
Monitor room usage and ensure spaces are properly maintained and ready for use
Support mail and print services as needed, ensuring accuracy and timely completion
Assist with project coordination, including tracking progress, timelines, and deliverables
Lead, develop, and manage team performance, providing coaching and feedback
Support hiring, training, and employee engagement initiatives
Partner with internal teams to address employee-related matters and support retention
Participate in training and development to strengthen leadership and operational performance

Knowledge, Skills & Qualifications

3–5 years of experience in office services, hospitality, workplace operations, facilities management, or a related operational leadership environment.
Previous leadership or supervisory experience managing teams in a corporate or hospitality environment.
Experience overseeing multi-site operations strongly preferred.
Strong hospitality mindset with a passion for delivering exceptional client service.
Proven experience leading operational improvements, implementing processes, and driving efficiencies.
Demonstrated ability to manage change, navigate ambiguity, and lead effectively under pressure.
Strong relationship-building and stakeholder management skills with the ability to establish credibility across all levels of an organization.
Excellent communication, organizational, and problem-solving skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Proficiency with Microsoft Office Suite and workplace technology platforms.
Strong attention to detail, professionalism, accountability, and sound decision-making.

Compensation & Benefits

Compensation: $70k annually. Actual compensation will be based on the candidate's experience, skills, qualifications, and geographic location.

Eligible employees receive a comprehensive benefits package, including:

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Learn more about this Employer on their Career Site