Clinic Manager

Agency

Department

Responsibilities

Oral Maxillofacial Clinic Manager

• Oversee clinic staff and operations; coordinate workflow and promote communications between functional areas

• Manage the daily clinic schedule

• Responsible, with help from clinic staff, for managing clinic revenue cycle, including EOB verification, treatment estimates, collecting and posting payments, setting up

• payment plans and liaising with third party billing company.

• Audit patient records for missing information, insurance documentation and chart completeness

• Serve as department document retention expert, implementing appropriate protocols aligned with A&M rules and regulations

• Track status of all provider licensure, certification and credentialing paperwork; process needed paperwork to ensure continuity of care

• Identify issues and recommend solutions to enhance the patient experience and improve operational efficiency

Supervisory

• Supervises and trains office and clinic staff based on established policies.

• Coordinates staff recruitment, interviewing, and hiring according to organizational guidelines.

• Assigns work to team based on priorities and evaluates staff performance.

• Conducts staff meetings and oversees staff payroll according to policy.

• Identifies areas for improvement and implements new administrative procedures.

Billing Administration

• Provide information to insurance carriers or patients regarding accounts, treatment plans and other relevant information; Notify insurance carriers of patient admission for precertification

• Serve as patient resource on account and billing inquiries

• Manage delinquent accounts according to School policy.

• Enter or oversee staff charged with entering CPT, ICD9 and ADA codes to medical or dental services and diagnoses

• Prepare documentation such as EOB copies for secondary billing

• Manage AR by following up with patients and third party payors; rebill claims and initiate account correspondence with relevant parties

Required Education and Experience: 

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Five years of experience in healthcare, medical or dental office supporting clinic operations, to include management/supervisory experience.

Preferred Qualifications:

• Relevant experience in oral surgery clinic.

• Relevant supervisory experience.

• Strong knowledge of dental office and clinic operations.

• Experience with and knowledge of medical and dental insurance processes.

• Experience with electronic health record (EHR/EMR) systems, especially Epic.

• Knowledge of accounting procedures, office administration, and medical/dental terminology.

• Knowledge of HIPAA regulations.

Knowledge, Skills, and Abilities: 

• Knowledge of medical billing and insurance claims

• Experience reviewing and adjudicating billing disputes and helping with insurance appeal situations etc.

• Knowledge of supplies, equipment and staff needed to operate a clinic

• Experience utilizing an electronic health record, including entering and auditing data used for performance reports and billing

• Knowledge of word processing and spreadsheet applications.

• Ability to multitask and work cooperatively with others.

• Strong verbal and written communication skills.

• Strong interpersonal and organizational skills.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.