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Remote Client Service Representative
Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
About AO
For more than 70 years, our organization has proudly served working families by providing life, accident, and supplemental health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we've continued to grow year after year, including more than 20% growth last year, demonstrating our financial strength, stability, and commitment to serving families across the United States.
We're currently seeking service-oriented professionals to join our growing remote team as Remote Client Service Representatives. If you enjoy helping others, building relationships, and delivering exceptional customer service, we'd love to hear from you.
No prior insurance experience is required—we provide comprehensive training, mentorship, and ongoing support.
About the Role
As a Remote Client Service Representative, you'll work directly with clients who have requested information about their benefits and coverage options.
Using Zoom and other virtual communication tools, you'll help clients understand their available benefits, answer questions, and provide outstanding service throughout their experience.
This is an excellent opportunity for individuals seeking a flexible work-from-home career with long-term growth potential.
Key Responsibilities
Client Service
Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products, services, and policy information
Assist clients with applications, enrollment, and benefit updates
Provide ongoing customer support and follow-up communication
Maintain accurate client records and documentation
Relationship Building
Build long-term relationships through professionalism and trust
Deliver exceptional customer experiences
Provide personalized support based on each client's needs
Communicate clearly and effectively throughout the client journey
Professional Development
Participate in ongoing virtual training and mentorship
Attend team meetings and coaching sessions
Continue developing communication and customer service skills
Learn industry products, systems, and best practices
Qualifications
We're looking for individuals who possess:
Excellent communication and interpersonal skills
Strong customer service mindset
Positive attitude and professional demeanor
Basic computer proficiency
Comfortable using Zoom and virtual communication platforms
Strong organizational and time-management skills
Ability to work independently in a remote environment
Reliable, coachable, and motivated to grow
Helpful Experience (Not Required)
Experience in any of the following is beneficial:
Customer Service
Client Relations
Retail
Hospitality
Healthcare
Sales
Administrative Support
Call Center Operations
Leadership experience is welcomed but not required.
What We Offer
100% Remote Work
Work from anywhere within the United States
Flexible work-from-home environment
No daily commute
Weekly Pay
Consistent weekly compensation
Structured support for long-term success
Performance-Based Bonuses
Additional earning opportunities
Recognition and incentive programs
Leadership bonuses
Benefits
Medical reimbursement program for qualifying representatives
Company-provided life insurance
Retirement planning opportunities
Residual income potential through client renewals
Training & Mentorship
Comprehensive onboarding
Weekly virtual training
Leadership coaching
Professional development programs
Career Advancement
Performance-based promotions
Leadership development opportunities
Long-term career growth
Promotion from within
Why Join AO?
At AO, we believe our people are our greatest strength.
We provide the training, mentorship, technology, and support needed to help our team members build meaningful careers while making a positive impact on the lives of working families.
Our culture is built on integrity, collaboration, continuous learning, and recognizing those who are committed to personal and professional growth.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone
Quiet, professional workspace
Interview Process
All interviews are conducted virtually through Zoom video conferencing, providing a convenient and flexible hiring experience.
Ready to Build Your Future?
If you're looking for a rewarding remote career where your communication skills, professionalism, and commitment to helping others are valued, we'd love to meet you.
Apply today and start building a career with purpose, flexibility, and unlimited growth potential.
Work From Home. Help Families. Grow Your Career with AO. 🚀
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