DFW Site Manager

Covenant Aviation Security (CAS) is seeking an experienced and hands-on Site Manager to lead security operations supporting UPS at the UPS cargo facility located at Dallas/Fort Worth International Airport (DFW). This role serves as the operational leader for the contract and is responsible for ensuring a safe, secure, and compliant environment while delivering exceptional service to our customer.

The Site Manager provides day-to-day leadership for supervisory personnel and security officers, overseeing staffing, employee performance, training, compliance, and operational readiness. Working in close partnership with UPS leadership and Covenant leadership and corporate teams, this position is responsible for maintaining contract performance, driving continuous improvement, and building a culture centered on accountability, professionalism, and customer service.

Company History

Founded in 2002, Covenant Aviation Security (CAS) was established to provide a higher standard of transportation security following the events of September 11, 2001. CAS pioneered a customer-focused security model built on a highly trained, professional workforce supported by competitive wages, benefits, and ongoing development. Through its commitment to safety, compliance, operational excellence, and customer service, CAS provides comprehensive security and screening services for airports, airlines, and government agencies across the United States.

Employment Compensation & Benefits

Covenant Aviation Security offers a competitive compensation package, with a targeted compensation range of $70,000 - $80,000 annually depending on qualifications, experience, and contract requirements.

In addition, employees are eligible for a comprehensive benefits package designed to support their health, well-being, and financial security, including:

• Medical, Dental, and Vision Insurance (effective the first day of the month following sixty (60) days of continuous employment)
• 401(k) Retirement Plan with Company Matching Contributions
• Paid Time Off (PTO)
• Company-Paid Life Insurance
• Voluntary Supplemental Life Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• Company-Furnished Uniforms (where applicable)
• Paid Training and Professional Development Opportunities
  
  

Benefits are subject to eligibility requirements and plan provisions and may be modified at the Company's discretion.

Essential Functions

Operational Leadership

• Lead the daily operation of the UPS security contract while maintaining compliance with all customer, TSA, and Covenant policies, regulations, and requirements.
• Meet regularly with UPS leadership to review operational performance, discuss issues, and implement process improvements.
• Ensure all contract deficiencies are promptly identified, documented, and corrected.
• Supervise, coach, and develop Security Supervisors and Security Officers.
• Ensure contract staffing levels are maintained through effective scheduling and workforce planning.
• Respond to operational issues and implement corrective actions as needed.
• Maintain a visible leadership presence throughout the operation.

Team Leadership

• Foster a positive, professional, and accountable work environment.
• Coach employees through performance expectations and development opportunities.
• Address attendance, performance, and employee relations concerns in partnership with Human Resources.
• Assist with onboarding and integration of new employees.
• Provide monthly in-service training to staff to ensure optimal performance and knowledge retention.

Compliance & Training

• Ensure all required training and certifications remain current.

• Conduct routine, as well as unannounced, site inspections and post visits to ensure personnel remain trained, certified, and compliant with contractual requirements.

• Monitor compliance with TSA regulations, customer requirements, and company policies.
• Support audits and inspections while implementing corrective action plans when necessary.
• Maintain accurate operational documentation and employee records.

Administrative Responsibilities

• Manage employee scheduling and timekeeping.
• Maintain personnel documentation and operational records.
• Utilize HRIS and scheduling systems to support daily operations.
• Prepare reports and communicate operational updates to leadership.

Customer Partnership

• Build and maintain strong working relationships with UPS leadership, Covenant corporate leadership, and other operational stakeholders to ensure contractual expectations are consistently met.
• Address operational concerns professionally and promptly.
• Ensure contract performance consistently meets customer expectations.

Additional Duties

• Perform other duties as assigned to support operational success.
• Maintain positive reputation and image for the brand, and serve as an ambassador for the company amongst other DFW stakeholders in both the security and operation departments.
• Assist senior leadership in business development and pursuit of airport footprint growth.

Minimum Qualifications

• Must be a U.S. Citizen, U.S. National, or Lawful Permanent Resident.
• High school diploma or equivalent required.
• Must be at least twenty-one (21) years of age.
• Minimum of five (5) years of progressive security, law enforcement, military, aviation, transportation, or comparable security operations experience.
• Demonstrated experience leading a security operation and supervising teams in a structured and fast- paced work environment. Experience managing fifty (50) or more employees is strongly preferred.
• Must be willing to carry a company-issued mobile phone and respond to operational issues outside normal business hours, including evenings, weekend, and holidays, as business needs require.
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience utilizing HRIS and workforce management systems preferred.
• Must be able to fluently speak, read, write, and understand English.
• Excellent written and verbal communication skills.
• Strong organizational, leadership, and problem-solving abilities.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Criminal Justice, Aviation Management, or a related field preferred. Ten (10) years of security operations management may be considered in lieu of education on a case-by-case basis.
• Previous aviation security experience.
• Previous contract management experience.
• Experience working with TSA-regulated environments.
• Experience partnering directly with customers and corporate leadership.
• Experience managing customer-facing security contracts.

Competencies

• Leadership & Accountability
• Customer Service Excellence
• Operational Planning
• Decision Making
• Communication
• Team Development
• Conflict Resolution
• Organization & Time Management
• Adaptability
• Integrity & Professionalism

Physical Demands

• Stand and walk for extended periods, including an entire shift when operationally necessary.
• Climb stairs and ladders.
• Lift, carry, push, and pull up to 50 pounds.
• Maintain the physical ability to respond quickly during emergency situations.
• Possess the physical ability to safely performs all assigned security duties, with or without reasonable accommodation.
• Meet all contract-required vision and heading standards.

Work Environment

• Work is performed in warehouse and air cargo facilities at Dallas/Fort Worth International Airport with varying temperatures.
• Regular exposure to noise, warehouse equipment and cargo containers.
• This position supports a 24/7 cargo operations and requires flexibility to work all shifts, including days, evenings, weekends, holidays, and respond to operational issues normal business hours as needed.

EEO Statement

Covenant Aviation Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.