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Description
Dr. Delphinium, Dallas’ premier florist, is seeking an experienced and service-driven Delivery Manager to lead and develop a high-performing team of delivery drivers. Our work is guided by Connection, Celebration, Ownership, Drive, Integrity, and Creativity — values that shape how we show up for our customers, support one another, and represent our brand every day.
The Delivery Manager plays a critical leadership role in modeling these core values while ensuring delivery operations align with the company’s broader strategic goals. This individual will identify opportunities to drive change, optimize processes, and solve complex operational challenges. By building strong cross-functional relationships and leading with accountability and compassion, the Delivery Manager ensures every customer experience reflects world-class service delivered in a positive and professional manner.
RESPONSIBILITIES
- Manage and provide direction to a team of approximately 15 delivery drivers
- Coach, lead, and develop drivers to improve performance, accountability, and service execution measured by our Delivery Quality Assurance Program
- Conduct regular team meetings and safety trainings to reinforce policies and preventive measures. Â Ensure compliance with company policies, safety standards, and insurance requirements
- Conduct annual performance reviews
- Ensure daily delivery time windows are met and service standards are consistently achieved
- Answer internal customer calls regarding deliveries and provide great customer service
- Work proactively with the Sales and Production to understand the needs of internal and external customers
- Maintain a focus on process improvement to enhance delivery productivity and efficiency
- Manage communication and systems with third-party delivery companies to meet client needs and expectations
- Perform delivery functions to training and cover shifts as necessary
Requirements
- Minimum two years of leadership experience, preferred
- Excellent communication and leadership presence
- Valid Driver’s License and clean driving record meeting insurance requirements
- Strong oral, written, and interpersonal communication skills
- Highly developed organizational and prioritization abilities
- Energetic, flexible, and self-motivated
- Calm and tactful when handling difficult or time-sensitive situations
- Strong customer service skills; friendly, professional, and solution-focused
- Ability to lift and carry up to 50lbs
- Comfortable working independently and supporting a team in a fast-paced environment
- Flexible schedule with availability to work weekends and holidays
- Tobacco-free workplace; adherence to company policy required during working hours
- Must pass a drug test and background check
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