Fulfillment Specialist

Company:

Description:

Marsh is seeking candidates for our Fulfillment position out of our Houston office. This is a hybrid role that includes the requirement of working at least three days a week in the office.

What can you expect?

• Manage the clients’ daily bonding needs, including, receipt and review of bond requests, facilitate required information exchange between clients and underwriters to secure timely approvals and issuance, and delivery of requested bonds.

• Maintaining ongoing communication with clients and their underwriters to insure a high level of customer service.

• Manage challenging issues and surety-related matters for clients and leverage Client Advisory resources when necessary.  

• Manage all administrative service delivery functions including bond issuance, modifications, renewals and cancellations, invoicing, collections, electronic files and database management, and other related activities.

What is in it for you?

• Culture of internal mobility, collaboration and valued partnership with HR from the business.

• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.

• Competitive pay (salary and performance bonus potential) and full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution).

• Flexible work opportunities for work/life balance

We will count on you to:

• Independently reviews, researches, and responds (via phone or e-mail) to unique and non-routine inbound calls, emails, and internet inquiries for external clients that requires advanced knowledge of client products and services.

• Conducts extensive research by reviewing all available internal Mercer resources and external client knowledge to answers inquiries and resolves problems.

• Reviews and assess client customer service needs and assists in the development of client strategy plans.

• Reviews client strategy plans with management.

• Provides guidance to junior customer service representatives on how to respond to client inquiries by sharing extensive knowledge and experience and suggesting responses to resolution of client issues.

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What you need to have: 

• Bachelor's degree or equivalent work experience required

• Strong surety experience in a risk management or brokerage capacity. 

• Working knowledge of insurance coverages a plus

• P&C license required, or ability to obtain

What makes you stand out:

• CPCU, ARM or other insurance designations a plus.

• Excellent analytical, project management and problem-solving skills.