LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

LightEdge’s Implementation Engineer II will provide courteous and professional deployment of LightEdge services while working directly with customers on complex projects. This kind of work typically includes the configuration and troubleshooting of complex network, security, and hosted services and the development of supporting documentation.

Responsibilities

Provide remote service delivery support and administration
May provide on-site datacenter equipment installation
Work directly with LightEdge Solutions clients to determine project requirements
Identify, correct, and advise on incidents related to client services
Accept escalated service requests and incidents from team peers
Effectively communicate project status to Project Managers and client
Creation of environment design based on sales solution proposal
Deployment of network, systems, software, and security to fulfill customer contracts
Complete all design documentation, including equipment configuration, quickly and completely following a project completion
Ensure project documents are complete, current, and stored appropriately
Provide quality assurance review for service delivery team peers before service release
Contribute toward collaborative sessions during interdepartmental discussions
Continuous service delivery innovation and improvement
Minimum 40 hours/week required
Other duties as assigned

Education And Experience

Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience
3+ years and a general understanding in one or more of the following areas of expertise:

Networking – routers, switches, etc.
Security – hardware & software firewalls, load balancers, etc.
Virtualization – VMware (preferred), HyperV, Kubernetes, etc.
Storage / Backups – image / agent based, iSCSI provisioning, etc.

Experience working in a datacenter or managed service provider
Strong troubleshooting and problem-solving skills
Experience working and opening trouble tickets with vendors and / or telecom carriers
Excellent communication and interpersonal skills for work in a collaborative team environment
Capable of managing multiple projects simultaneously
Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly
Able to maintain professional demeanor under stress
Demonstrated willingness to learn and adapt to changes in technology

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

Learn more about this Employer on their Career Site

Implementations Engineer II