About the Role

As an Installation Coordinator at Express Flooring, you’ll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.

This is a fast-paced, hands-on role for someone who thrives on organization, communication, and problem-solving. If you enjoy staying organized, solving problems, and working collaboratively in a fast-moving environment, you’ll fit right in.

Job Type: Full-Time; In-Person
Compensation: $23-$25/hour

What You’ll Do

Coordinate installation schedules, customer appointments, and contractor timelines
Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner
Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues
Maintain accurate and up-to-date project notes, customer records, and installation details
Build strong relationships with contractors and customers to help deliver a seamless installation experience
Monitor inventory levels and assist with staging materials for crew loadouts
Support the loading and unloading of materials and trucks as needed
Track project performance and assist with daily, weekly, and monthly KPI reporting
Provide cross-functional support to internal teams when needed
Deliver exceptional customer service throughout every stage of the project

What You’ll Bring

High school diploma or GED required
3+ years of customer service or customer support experience
Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams
Excellent organizational and multitasking abilities in a fast-paced environment
Strong problem-solving skills and the ability to adapt quickly when issues arise
Ability to manage multiple projects while maintaining accurate records and attention to detail
Experience with scheduling, inventory management, or project tracking software preferred
A team-oriented mindset with a commitment to delivering exceptional customer service
Proficiency with Microsoft Office and other computer-based systems
Forklift certification or prior forklift experience is a plus

Physical Requirements

This role requires regular movement and physical activity throughout the workday, including:

Operating a motor vehicle
Standing, walking, lifting, climbing, talking, and hearing
Using hands to handle, grasp, or feel materials and equipment
Reaching with hands and arms
Lifting and moving materials weighing up to 60 pounds

Vision Requirements

Close vision and the ability to clearly see objects at short distances
Color vision and the ability to distinguish between colors
Depth perception and the ability to judge distances and spatial relationships
Ability to adjust focus and maintain visual clarity as needed throughout the workday

Why People Love Working Here

Fun, energetic team environment
A fast-paced workday that keeps you moving and your skills sharp
Meaningful work that directly impacts on-time installations and customer satisfaction

Benefits & Perks

Comprehensive medical, dental, and vision plan options
Free virtual healthcare for employees and family members
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
Free Bereavement and Life Planning Support for employees and family members
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$23—$25 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn more about this Employer on their Career Site