Description

Intake and Access Coordinator (Full Time)

Autism Treatment Center (ATC) is seeking an experienced, highly responsive Intake & Access Coordinator to serve as the centralized point of contact for families seeking outpatient therapy services across our Dallas, Fort Worth, and San Antonio locations.

This is a critical referral-to-revenue position responsible for moving families efficiently from initial inquiry through assessment and the start of treatment while providing exceptional, white-glove service throughout the process.

Key Responsibilities

Respond promptly to new referrals and family inquiries
Verify insurance eligibility and benefits
Coordinate and schedule tours, assessments, and initial appointments
Obtain insurance authorizations for assessment and ongoing treatment
Maintain consistent communication with families throughout the intake process
Manage the referral pipeline across ABA, Speech Therapy (ST), and Occupational Therapy (OT)
Track and report key pipeline KPIs, including referral volume, response time, conversion, authorization status, and time from referral to start of care
Partner with clinical and operational teams to identify and resolve barriers that delay access to services

Requirements

Experience in healthcare intake, insurance verification, authorizations, patient access, or a similar role
Strong understanding of commercial/private insurance
Exceptional communication, organization, follow-through, and customer-service skills
Ability to manage multi-location pipeline with urgency and accuracy
Experience with Lumary or a similar healthcare operating/EMR system preferred
Experience with ABA, pediatric therapy, or behavioral healthcare strongly preferred

Full-time position | Supporting Dallas, Fort Worth & San Antonio. At ATC, intake is more than answering the phone, it's ensuring families receive a responsive, compassionate experience and that children gain access to the services they need without unnecessary delays.

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