Operations Manager

Description

Operations Manager – Facilities Services (Dallas-Ft Worth Region)

Unica Enterprises, LLC – Dallas, TX

Unica Enterprises is a rapidly growing, privately owned facilities services company based in the Oak Cliff neighborhood of Dallas, TX, specializing in janitorial, maintenance, and logistics support services for municipal, commercial, and federal clients. With operations across the Dallas-Fort Worth metroplex and expansion into new regions, we are seeking an Operations Manager to lead and scale our field operations across multiple markets.

This is a key leadership role for an experienced operator who has managed large, complex portfolios and is ready to step into a high-impact position within a fast-growing, entrepreneurial company.

Position Overview

The Operations Manager will oversee all day-to-day operations across our accounts, including large-scale, 24/7 facilities such as airports, convention centers, federal military bases, and municipal buildings. This individual will be responsible for ensuring consistent service delivery, managing field leadership, and executing successful mobilization of new contracts. This role reports directly to executive leadership and will have direct oversight of Area Managers and site-level leadership across all regions.

Required Experience: Candidates must have previous management experience in the commercial cleaning industry. CANDIDATES WITHOUT DIRECT JANITORIAL MANAGEMENT EXPERIENCE WILL NOT BE CONSIDERED FOR THIS POSITION.

Who This Role Is Ideal For

This position is ideal for an experienced janitorial/custodial operations leader who has successfully managed large, multi-site commercial cleaning operations and is looking to:

·  Take ownership of multi-site janitorial operations and field leadership

·  Apply proven industry systems and best practices in a growing company

·  Operate with autonomy while maintaining high standards for quality, staffing, safety, and profitability

·  Help build and scale janitorial operations across multiple markets

Key Responsibilities

Operational Leadership

·  Oversee janitorial operations across multiple regions and accounts

·  Manage and develop Area Managers, Site Managers, and supervisory staff

·  Ensure consistent staffing, service quality, safety, and contract performance across all locations

Financial & Performance Management

·  Manage labor performance, staffing efficiency, overtime, and cost control

·  Monitor quality scores, labor budgets, client satisfaction, and other key account KPIs

·  Drive operational improvements that protect and improve contract margins

Quality & Standardization

·  Implement and enforce standardized cleaning procedures and quality-control processes

·  Ensure proper training, inspections, safety compliance, equipment utilization, and supply controls

·  Hold field leadership accountable for correcting service deficiencies

Mobilization & Growth

·  Lead new janitorial contract startups, including staffing, training, equipment, supplies, and operational readiness

·  Support executive leadership with staffing models and operational planning for new opportunities

·  Build scalable processes to support continued growth

Client & Contract Performance

·  Maintain strong relationships with key clients and understand each account's scope of work

·  Ensure contractual cleaning requirements and service standards are consistently met

·  Proactively resolve service issues before they escalate

Requirements

• 7+ years of experience in janitorial, facilities services, or related field
• Proven experience managing multi-site operations ($10M+ portfolio preferred)
• Experience in direct oversight of Area Managers or equivalent multi-site leadership roles
• Experience in 24/7, high-traffic environments (airports, convention centers, or similar)
• Strong background in labor management, staffing models, and cost control
• Demonstrated success in mobilizing new contracts or scaling operations
• Experience in both large, process-driven organizations AND smaller or mid-sized companies
• Ability to operate effectively in a lean environment without extensive corporate support infrastructure

Compensation

• Compensation will be competitive and commensurate with experience
• Performance-based bonus tied to operational results, margin improvement, and client retention
• Benefits package available

Background Screening 

Candidates must undergo a rigorous federal background check and receive E-Verify approval before hire.

Unica is an Equal Employment Opportunity/Affirmative Action Employer. Unica Enterprises LLC is a drug-free workplace and conducts pre-employment testing as a condition of employment and is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, lactation/breastfeeding, sexual orientation, gender identity, national origin, ancestry, age, marital status, familial status, disability, genetic information, or protected veteran status, military status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Unica hires and promotes individuals solely based on their qualifications for the job to be filled.