Sales Support Analyst

Job Summary:

Sales Support Analyst (SSA) is responsible for supporting new partners from onboarding and education of our company tools, systems, processes, solution and materials, to merchant level escalations and follow up. The Sales Support Analyst will be the liaison for our partners as they lead the effort in introducing our internal client support teams for future interactions.

Duties and Responsibilities:

• Welcoming new Partner(s) and executing the engagement plan throughout the onboarding journey; managing the end-to-end onboarding process, ensuring a great experience for new partners and a smooth head start.
• Maintain tracking of all onboarding activity details, such as meeting/call notes, and other pertinent information within a Client Relationship Management (CRM) tool. 
• Act as the liaison for our new Partner(s) and internal client support teams by managing introductions and sharing insight of each department’s role & responsibility.
• Train and educate our Partner(s) on company products, marketing material, and platforms to achieve success. 
• Maintain knowledge of current company products, industry standards, and services to keep activity levels of Partner(s) at an optimum level. 
• Serving as the primary point of contact for internal client support teams and new partner(s).
• Prioritizing and managing workload to meet critical deadlines.
• Completing Demo’s of key products for prospective partners as well as existing ones
• Responsible for resolving escalations for partners for merchant level support concerns
• Acting as a subject matter expert and making recommendations on how to improve process efficiency and service levels based on industry feedback from Partner(s)
• Responsible for monitoring partner activity and surfacing to leadership areas of concern
• Ensuring compliance with all processes and always maintaining a high level of confidentiality.
• Document and maintain administrative procedures for assigned process(es).
• Performs other duties as assigned.

Required Skills/Abilities: 

• Excellent communication skills both verbal and written.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Ability to maneuver and learn new platforms.

Education and Experience:

• Payment industry knowledge a plus+
• High school diploma or equivalent required.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.

Benefits: 

• Full suite of Health benefits
• 401k with Company Match 
• Casual dress environment 
• Hybrid Work flexibility

 Location: Dallas, TX

 Company Description:

Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods.

Mental Requirements:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress. 

Talus Payments is an EO Employer – Veterans/Disabled and other protected categories 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.