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You will perform all duties in accordance with both company and client policies and procedures, as well as all state & federal regulations. Additional responsibilities include but are not limited to: responding to emergency events, addressing medical & non-medical issues, solving staffing deficiencies, and handling client requests in a timely manner. Under certain circumstances, a Resilience Officer Supervisor will be expected to initiate preliminary investigations by writing incident reports on all internal client and company issues. We are looking for someone who has exceptional observation skills and values attention to detail. As we encourage veterans and candidates currently in the military reserve to apply, we welcome all who share the same passion for protection as we do. We are not offering visa sponsorship for this position at this time.
What You Will Do:
● Conduct yourself in a professional manner while communicating with management and team members.
● Conduct briefing and debriefing for any upcoming and off-going shifts during your scheduled shift.
● Coordinate with any additional supervisors from Surefox and other security teams to ensure that all information, both Area and Site-specific, is being reviewed with all officers.
● Ensure all post equipment is signed out to the correct officers prior to them going to post and that all equipment is signed back in before the departure of each officer.
● Conduct inspections of the equipment upon check out and check-in.
● Ensure that officers have the necessary information available to them to be able to perform their essential duties/roles.
● Ensure team members have access to the designated payroll system and can properly manage their times and breaks throughout the day, as well as have access to the following items on their
work phone for their assigned post:
○ Post Orders & Standard Operating Procedure (SOPs)
○ Pass Down Logs
○ BOLO Deck
○ Metrics Recorder
○ Sitrep
○ Breaker Schedule (if necessary)
○ Ping (if necessary)
○ Other GSuite or program approved apps required to fulfill daily duties.
● Ensure employee break schedules are maintained in compliance with federal and state regulations.
● Ensure all Resilience Officers assigned to your site are not having issues with their break schedule or falling behind their no later than (NLT) time frames.
● Coordinate any deployment changes necessary to ensure that Surefox is maximizing its footprint and can effectively cover all duties and roles assigned to Surefox.
● Respond to all incidents and assume incident command as necessary
● Document any changes in posture through whatever written means have been provided to you by your leadership.
● Confirm with your immediate supervisor/manager any changes you are going to make before implementing to ensure that they will not affect pay rates, shift lengths,
or breaks.
● Update coverage for each shift via email to as required.
● Manage any call-offs, late arrivals, no-shows, or other attendance issues that need to be filled out on the Discrepancy Sheet for management visibility.
● Serve as the program training coordinator as needed for ROSPATs, on-the-job training (OJT), and other scenarios in support of the training department.
● Conduct routine post-checks and training on-site.
● Be prepared to cover open posts as needed.
● Execute “Time Off Request” (TOR) process regarding the amount of notice required for each policy and submit a TOR form for the requesting officer.
● Instruct and advise team members on what additional steps may be required, such as submitting documentation for requesting leave, and notify them if their request has been approved or denied once the scheduling has made the decision.
● Receive and escalate cross-departmental matters such as:
○ Payroll
○ Scheduling
○ Military Leave / Orders
○ Scheduling Conflicts
○ Uniform
○ Deficiencies
○ Harassment / Bullying
○ Counselings
○ All other CCIRs are dictated by program leadership
● Ensure employee professional and personal development through the Surefox Counseling Program.
What is Required:
● Must be eligible for employment within the United States
● Must be a minimum of 18 years old per state licensing guidelines
● Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)
● Must live within driving distance or be willing to relocate
● Must have a current BSIS guard card or eligible to qualify for guard card
● Adult and pediatric CPR, AED and First Aid Training
● Must have a high school degree or equivalent
● Demonstrated competence in reacting to and handling emergencies
● Ability to communicate with people at all levels effectively and from various backgrounds
● Good judgment with the ability to make timely and sound decisions
● Ability to understand and follow written and verbal instructions
● Ability to work independently and as a team member
● All applicants must be able to pass the Resilience Officer Surefox Physical Agility Test (RO SPAT), with or without reasonable accommodation, prior to the scheduled start date.
○ Please be aware that passing the ROSPAT is a requirement for this position.
○ The RO SPAT is a timed sequence of multiple physical events requiring you to progress along a predetermined path from event to event in a continuous manner until complete.
What is desired:
● Security or law enforcement-related experience preferred
● Military background is a plus
● Report writing experience preferred
If you share our values and are ready to build your next career, we want to hear from you!
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