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Position Details
- Location: Dallas, TX
- Department: Accounting
- Job Type: Full Time, Exempt
POSITION SUMMARY
The Senior Credit and Collections Manager leads the Company's accounts receivable, credit, and collections function. This position directs the consistent application of credit policy, assesses the creditworthiness of prospective and existing customers, and owns the accounts receivable portfolio to optimize the balance between revenue growth and bad debt exposure. They supervise the accounts receivable staff, partner with Accounting leadership and Operations to resolve complex account issues, and deliver the receivable reporting, reconciliations, and cash flow forecasting that support the month-end close. They are responsible for streamlining processes and procedures through automation and resources provided to ensure the highest level of service and solutions in support of the company's core values.
ESSENTIAL FUNCTIONS
- Leads the accounts receivable organization through both subordinate management and individual contributors, supervising, training, and mentoring the team, cross-training staff, and fostering a culture that reflects the values of the company.
- Hires, develops, and evaluates direct reports, coaching on overall performance and best practices and driving better outcomes through direct, actionable feedback.
- Directs the Company's credit granting process, including the consistent application of credit policy, periodic credit reviews of existing customers, and creditworthiness assessments and credit limit recommendations for prospective customers.
- Monitors customer aging reports, identifies delinquent and at-risk accounts, and drives collection strategies that minimize bad debt while maintaining strong customer relationships.
- Researches and resolves complex payment discrepancies, short pays, deductions, and disputed balances, coordinating with Operations, Sales, and the customer to bring accounts current.
- Analyzes and acts on overdue accounts, including negotiating payment arrangements and recommending escalation or legal action when appropriate.
- Executes month-end closing procedures for accounts receivable, including revenue accruals, reserve analysis, and balance sheet reconciliations and roll-forwards.
- Forecasts cash receipts and receivable balances and reports collection performance, days sales outstanding, and aging trends to Accounting leadership.
- Ensures all revenue is invoiced properly to customers and that cash receipts are applied to the correct customer and invoice.
- Guides site and divisional staff through the review of their accounts receivable aging reports and provides updates regarding credit decisions and account reconciliations.
- Partners with Accounting Management, Operations, and the IT Division to provide solutions through the automation and streamlining of accounts receivable, billing, and collections tasks, processes, and procedures.
- Evaluates, improves, and maintains departmental procedures and internal controls, fostering a culture of continuous improvement.
- Assists with the preparation of audit schedules and provides necessary data and explanations to internal and external auditors as needed.
- Maintains the highest level of customer service. Answers customer questions in a timely manner and resolves issues in a professional manner.
- Performs other duties as assigned.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
POSITION QUALIFICATIONS
Competency Statement(s)
- Accountability - Ability to accept responsibility and account for one's actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Communication, Oral and Written - Ability to communicate effectively with others using the spoken word and in writing.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures. Customers include divisions within PLA as well as external customers.
- Financial Aptitude - Ability to understand and explain economic and accounting information.
- Leadership - Ability to influence, guide, and develop others toward the achievement of department and company goals.
- Negotiation - Ability to reach agreement through discussion and compromise while protecting the company's financial interests.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
SKILLS & ABILITIES
Education
- Bachelor's Degree (4-year college or technical school): Required
- Field of Study: Accounting, Finance, or Business Administration
Experience
- 5+ years of collections experience
- 3+ years of accounts receivable experience
- 3+ years of management experience, including direct supervision of accounting staff
- Multi-location or multi-state receivable portfolio experience preferred
Computer Skills
- Microsoft Office Products (Outlook, Word, Excel), with strong Excel proficiency including VLOOKUP and Pivot Tables
- Major ERP or accounting system experience - Oracle preferred; SAP or QuickBooks considered
Certifications & Licenses
- Not applicable
Other Requirements
- Not applicable
Other Physical Requirements
- Vision (Near, Distance, Color, Peripheral, Depth)
- Sense of Sound - Verbal Communication, Office Equipment, Telephone
PHYSICAL DEMANDS & WORK ENVIRONMENT
- While performing the essential functions of this position, the employee is regularly required to communicate with others, review information, operate a computer and standard office equipment, and remain in a stationary position for extended periods of time. The employee may occasionally need to move about the office, reach, bend, and lift or carry ordinary office materials weighing up to 10 pounds. Specific vision abilities may include close vision and the ability to adjust focus. The work environment is generally indoors in a professional office setting with routine levels of noise and interruptions. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
EQUAL EMPLOYMENT OPPORTUNITY
- PLA Holdings is an Equal Opportunity Employer and makes employment decisions based on business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. PLA Holdings also prohibits retaliation against individuals who raise concerns, report suspected misconduct, or participate in an investigation or proceeding protected by law.
REASONABLE ACCOMMODATION
- PLA Holdings is committed to providing reasonable accommodations to qualified applicants and employees with disabilities, for sincerely held religious beliefs and practices, and for known limitations related to pregnancy, childbirth, or related medical conditions, in accordance with applicable law, unless doing so would create an undue hardship. Individuals who need an accommodation to participate in the application process, perform the essential functions of the position, or enjoy equal employment opportunities should contact Human Resources at hr@plasolutions.com.
JOB DESCRIPTION DISCLAIMER
- This job description is intended to describe the general nature, essential duties, and minimum qualifications of this position. It is not intended to be an exhaustive list of all duties, responsibilities, or working conditions. PLA Holdings reserves the right to revise, interpret, or change this job description and to assign additional duties or responsibilities as business needs require. Nothing in this job description creates a contract of employment, express or implied. Employment with PLA Holdings is at-will where permitted by applicable law, which means either the employee or the company may end the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law.
Day Shift: 8:00 am to 5:00 pm (Monday thru Friday)
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