Sr. Help Desk Technician

***This role is located in our Denton, TX office - this is NOT a remote position***

***Applicants must be authorized to work for ANY employer in the U.S.    We are unable to sponsor or take over sponsorship of an employment Visa at this time.***

If this describes you - We need to talk!

While you sometimes move too quickly, do you enjoy "spinning plates" and thrive in an environment with lots of moving parts?  Are you a detail oriented perfectionist who gets the job done?  Is your communication loaded with details and delivered in quick bursts?  When faced with a difficult situation involving people, do you have the ability to convert the unfriendly environment to a more civil atmosphere and influence others to cooperate?

At Red Team IT, an Austin Lane Company, you will be involved in the administration of networks, operating systems, and associated subsystems.  Providing system-level support of multi-user operating systems, and hardware and software tools including installation, configuration, maintenance, and support of multiple client systems. The ideal candidate will be highly motivated, and possess a strong work ethic, combined with in-depth knowledge of the technology industry and its related business processes.

Responsibilities and Duties

• Evaluating complex business infrastructure
• Preparing cost effective network configurations and technology solutions
• Gathering and analyzing business / technical requirements and objectives, perform gap analysis, and provide recommended solutions.
• Providing key decision support to clients
• Ability to work on multiple assigned projects.
• Drives process improvement

Qualifications and Skills

• Bachelor's degree in Network Engineering, Computer Science, or other relevant combination of training, education, and work experience.
• Microsoft MCTS or higher certification (must be able to obtain and/or maintain Microsoft related certifications as Austin Lane is a Cloud Partner)
• 3-5 years of technical experience in network design and network support
• Knowledge of computer operating procedures, network protocols, system software products and applications and multi-vendor environments
• Knowledge of multiple backup technologies including Tape/Disk/Cloud and understanding on use cases each may be applied
• Windows operating systems: 10/11, Server 2016, 2019, 2022, 2025
• Microsoft Exchange 2016, 2019
• Microsoft Office 2024/365
• Microsoft Cloud Solutions such as Azure, Microsoft 365, Intune, EntraID
• Wireless Infrastructure
• Hyper-V/VMWare, ESXI
• Cyber Security Hardening Techniques & Best Practices