Status Coordinator

Status Coordinator

Lynx, a Subsidiary of U.S. Legal Support | Full-Time

Are you detail-oriented, organized, and passionate about delivering exceptional customer service? Lynx is seeking a Status Coordinator to provide timely and accurate status updates, manage critical deadlines, and support operational workflows that ensure exceptional service for our clients.

 Location: Dallas, Tx 
Schedule: Monday – Friday (8 am - 5 pm)

About the Role

The Status Coordinator is responsible for providing accurate and clear status updates, managing critical action and court dates, and assisting with a variety of operational needs, including intake, training, and daily workflow support. This role plays a critical function in updating, editing, and clarifying status information from servers and communicating that information to clients in a timely and professional manner.

Key Responsibilities

Status Management & Updates

• Update, edit, and clarify status updates from servers, ensuring all information is accurate and current.
• Review and process status information while maintaining a high level of attention to detail.

Deadline & Case Tracking

• Monitor and track important action dates, court dates, and unreviewed comments to ensure deadlines are met.
• Identify and escalate urgent items as needed.

Client Communication

• Provide clients with clear, concise, and professional status updates.
• Recommend additional services when appropriate and follow up on pending jobs.

Operational Support

• Assist with intake, training, and onboarding activities.
• Support various teams with day-to-day operational needs and workflow management.
• Troubleshoot issues and help maintain efficiency across multiple processes.

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• Customer service experience required.
• Experience in legal support, process serving, records retrieval, or a related industry is a plus.

Skills & Abilities

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and ability to work independently.
• Proficiency with Microsoft Office and web-based systems.

Benefits

Lynx and U.S. Legal Support offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and paid holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• Opportunities for professional growth and career development

Why Join Us?

At Lynx, a subsidiary of U.S. Legal Support, you'll be part of a team dedicated to providing exceptional service and support to clients nationwide. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering accurate and timely information, we'd love to hear from you.