Stellar is seeking a highly organized, strategic, and growth-minded Training Coordinator to help build and scale our company-wide training platform across multifamily operations. This is a high-impact role focused on developing structured learning programs, coordinating training initiatives, improving operational execution, and helping teams perform at a higher level across the portfolio. If you enjoy building systems, driving improvement, and creating meaningful organizational impact, this is an opportunity to help shape the future of a growing company.

We believe operational excellence starts with developing people. We are building a scalable, forward-thinking platform focused on growth, accountability, and execution - and we're looking for someone excited to help lead that effort. This role is ideal for someone who thrives on building scalable programs, improving operational execution, and developing high-performing teams.

The Training Coordinator is responsible for designing, organizing, and managing Stellar's training platform across all on-site roles. This is a coordination and orchestration role-not the sole creator or trainer-but the central driver ensuring training is structured, scalable, and effectively executed across the portfolio.

This position leverages internal subject matter experts, third-party partners, and industry resources to build a multi-dimensional training platform aligned with Stellar's policies, processes, tools (PPTs), and performance expectations.

The Training Coordinator ensures training is not just delivered-but tracked, measured, and tied to operational performance outcomes (occupancy, leasing conversion, renewals, maintenance execution, and resident experience).

Core Responsibilities

1. Training Platform Development & Structure

Build and continuously refine a multi-dimensional training framework, including:

Position-Based Training
Role-specific curriculum (Manager, APM, Leasing, Maintenance)
Experience-level tracks (Year 1, Year 2, advanced progression)
Clear sequencing and competency milestones
Skill-Based Training
Leadership & coaching
Leasing & closing performance
Customer experience & conflict resolution
Operational execution (KPIs, systems, processes)
Needs-Based Training
Lease-ups and occupancy recovery
Underperforming property intervention
New system/process rollouts
Event-Based Training
Quarterly Management & Maintenance Conferences
Annual Leadership Conference (ALC)
Budget Boot Camps and strategic sessions

2. Content & Resource Management

Source, organize, and maintain training materials across formats:
Digital modules (LMS or shared platforms)
Playbooks, SOPs, and guides
Video, audio, and live session content
Ensure all materials are aligned with current Stellar PPTs and standards
Continuously update content as processes, tools, and strategies evolve
Integrate industry best practices and vendor-provided training resources

3. Training Delivery & Coordination (30% delivery, 70% coordination)

Coordinate training delivery across multiple formats:
Virtual (self-paced and instructor-led)
In-person sessions and workshops
Schedule and manage all training calendars
Identify and coordinate trainers:
Internal leaders (Regionals, SMEs)
External partners and industry providers
Ensure consistent execution across properties and teams

4. Performance Tracking & Accountability

Implement systems to track training completion, participation, and effectiveness
Identify performance gaps and deploy targeted training solutions
Provide regular reporting to leadership on training impact and progress

5. Industry Research & Innovation

Continuously research multifamily and adjacent industry training trends, including:
Centralized learning platforms
Microlearning and on-demand training models
AI-enabled training tools and role-play simulations
Evaluate and integrate third-party training providers and certifications
Bring forward new ideas to improve efficiency, scalability, and engagement

6. Special Projects & Event Coordination

Plan and coordinate training components for:
Quarterly conferences (management & maintenance)
Annual Leadership Conference (ALC)
Company-wide rollouts and initiatives
Ensure events are structured, purposeful, and aligned with business priorities

Core Competencies

Highly organized with strong attention to detail
Strategic thinker with ability to translate needs into structured programs
Strong project management and coordination skills
Resourceful researcher with ability to source best-in-class solutions
Effective communicator and facilitator
Data-driven mindset with focus on performance outcomes
Self-starter with high ownership and follow-through
Financial awareness (budgeting and cost control)
Innovative and adaptable in a fast-evolving environment

What "Great" Looks Like

Training is consistent, scalable, and repeatable across all properties
New hires ramp faster and perform sooner
Underperforming properties show measurable improvement after targeted training
Leadership has clear visibility into training progress and ROI
Training evolves continuously alongside Stellar's growth and innovation

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