Guest Services Associate

Description

Reports to: Assistant Manager of Guest Services

Department:  Guest Services

Classification: Non-Exempt, Part-Time

Schedule: Flexible hours including evenings and weekends

Pay Rate: $15.00/hour

Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.

The DMA will:

• Place art and our diverse communities at the center around which all activities radiate.
• Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
• Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.

Scope of the Position:
Reporting to the Guest Services Managers, the Guest Services Associate is a guest-facing position, and the incumbent will have the capability and availability to staff various guest-facing areas of the Museum including museum ticket taking, traveling exhibitions attendant, and other wayfinding positions around the Museum, reception desk, and box office as assigned.

The Guest Services Associate will also work closely with the Lead Guest Services Associates to operate the Museum in a safe, efficient, and friendly manner assuring that visitors are being welcomed and assisted as needed. The incumbent must consistently provide excellent guest service while answering questions and providing information about the Museum.
 

Duties and Responsibilities:

• Assist with the opening and closing duties of the Museum for daily operation.
• Actively welcome and greet visitors to the Museum.
• Communicate with individuals by phone, fax, and email to answer all questions.
• Assist with reception calls and guest experience.
• Provide information and answer questions about the exhibits on view.
• Effectively communicate with other Departments.
• Handle sales transactions quickly, efficiently, and accurately.
• Must be proactive in promoting additional sales.
• Encourage guests to become members by maintaining a working knowledge of membership benefits and accurately enter data into the Membership Patron record.
• Communicate and work in a team manner with coworkers and volunteers to ensure a smooth operation. 
• Maintain cleanliness of the visitor’s service desk.
• Other duties as assigned

Requirements

Education, Experience, and Certifications:

• High School graduate or the equivalent.
• 1 year of experience in high-volume guest destination venue (museum, theater, theme-park, stadium.)

Key Qualifications:

• Prior retail or customer service experience.
• Demonstrated interpersonal skills as outgoing, problem-solver with strong customer service skills is a must.
• Basic knowledge of computers, Microsoft software, and POS systems.
• Able to work varied shifts, including evenings, weekends & holidays.

Our Core Values

• Act with Integrity: We are honest and ethical.
• Build Inclusivity: We create spaces where everyone can feel like they belong.
• Communicate Respectfully: We listen intentionally and advocate for diverse perspectives.
• Embrace and Drive Change: We are innovative, creative, and solutions driven.
• Foster Connections: We collaborate around shared goals.
• Maintain Balance: We encourage ourselves and each other to reflect and recharge.
• Remain Curious: We pursue personal and professional learning.

Our Commitment to Equity and Diversity

The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.