Vietnamese Bilingual CMA

About the role

Client Communications:

• Assist in communicating with clients to gather initial case information, update them on case status and address inquiries

• Maintain a positive and client-focused approach in all interactions.
  
  Case File Organization:

• Aid in the organization and maintenance of pre-litigation case files, ensuring accuracy and completeness

• Assist in tracking and updating case information in the case management system
  
  Document Preparation:

• Assist in the preparation of necessary documents for case evaluations, including summaries, timelines, and client communications

• Ensure that all documents are properly labeled, files, and accessible for case managers
  
  Medical Records Coordination:

• Support in coordinating the retrieval of medical records and bills relevant to pre-litigation cases

• Liaise with medical providers to gather necessary documentation
  
  Task Coordination:

• Assist in coordinating tasks related to the pre-litigation process, ensuring timelines are met

• Collaborate with legal professionals to facilitate case progression
  
  Client Advocacy:

• Uphold a client-focused approach, advocating for client needs and ensuring a positive client experience

• Address client inquiries and concerns, escalating complex issues to case managers
  
  Administrative Support:

• Provide general administrative support, including data entry and electronic filing

• Assist in maintaining organized and up-to-date case files
  
  Calendar Management:

• Aid in managing calendars and scheduling appointments for case managers

• Ensure efficient coordination of appointments and follow-ups

Qualifications

• Fluency in both spoken and written English and Vietnamese required

• Experience working with Chinese speaking clients, with demonstrated ability to communicate effectively in both languages

• Proficiency in reading, writing, and speaking Chinese and English; to assist with client interactions, documentation, and case file management

• Previous experience in an administrative or support role, preferably in a legal or client-focused setting

• Strong organizational and communication skills

• Detail-oriented with the ability to manage multiple tasks

• Proficiency in Microsoft Office and basic computer skills

Benefits

• Health, Dental, Vision & Life Insurance
• 401k benefits that include a company match and are eligible for immediate enrollment.
• Paid Time Off
• Paid holidays
• Free gym membership