IT Support Technician

Department:

Job Description:

JOB SUMMARY:  Stevens Transport is looking for a skilled IT Support Technician to join our Technology team. You will serve as a point of contact for employees seeking technical assistance via the phone, chat, email, or the helpdesk ticketing system. The ideal candidate will exhibit effective communication skills, be team-oriented and highly motivated. Strong computer skills and the ability to diagnose, report and resolve hardware and software issues is necessary.

JOB DESCRIPTION:

Key Responsibilities

• Point of contact for employees seeking technical assistance
• Computer, printer, and phone setups
• Software installs and configurations
• Inventory control and asset management
• Diagnosing system errors and network issues
• Running reports as needed
• Event/resolution logging
• Providing accurate information related to supported products and services

QUALIFICATIONS:

Minimum Qualifications

• High school diploma or GED equivalent
• Related work experience in an IT environment
• Valid driver's license
• Project management
• Familiarity with VPN, endpoint protection and remote access
• Working knowledge of helpdesk ticketing systems
• Proficiency in English
• Excellent communication skills
• Ability to lift up to 50 lbs

Preferred Qualifications

• Knowledge of Microsoft suite of products

SKILLS AND ABILITIES:

• Trouble shooting
• VPN
• MS365
• Project Management
• Inventory Control
• Active Directory
• Hardware support
• Network support
• Software support

PHYSICAL DEMANDS:

• Ability to lift up to 50 lbs

Work Experience:

2+ years of help desk support experience

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.