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Fortrea is hiring for Call Center Representatives On-Call to recruit volunteer participants for our Phase 1 normal healthy volunteer studies.
We have full-time, part-time and on-call positions available.
Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.
Job Overview:
Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.
Summary of Responsibilities:
- Receiving and placing calls from and to potential study participants.
- Enter medical history and demographic information from potential study participants into computerized database.
- Communicate study information to potential participants.
- Phone screen participants according to the scripts provided for each study.
- Schedule screening appointments for potentially qualified participants.
- Confirm screening appointments.
- Make recommendations for process improvement.
- May respond to all inquiries from participants from the Fortrea CRU email account.
- Liaison with screening department in coordinating all necessary screening information needed for recruitment.
- Performs other related duties as assigned.
Qualifications (Minimum Required):
- Required: USA HS Diploma or equivalent
Experience (Minimum Required):
- Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred.
Physical Demands/Work Environment:
- Regularly required to sit.
- Must have excellent communication skills; bilingual in Spanish is a plus
- Must have excellent computer skills.
- Must be able to work a flexible schedule including evenings and weekends.
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