Tennis Shop Attendant at Northwood Club

Northwood Club is a premier country club established in 1946 and located in Dallas, Texas, best known for hosting the 1952 U.S. Open. The Club was listed as #1 Golf Course renovation in Avid Golfer Magazine's 2019 Private Clubs and named Best Overall Club in 2022-2024. The club also has a Distinguished Clubs of the World Emerald Designation for outstanding member service. Our staff consists of a wide range of professionals who are well recognized in areas of Tennis, Golf and Culinary.

We are currently looking for a part time tennis shop attendants to assist the Tennis Professionals and Pro Shop Manager in providing a quality tennis experience at Northwood Club. To promote tennis programs and assists with tennis shop sales, marketing, and maintenance.  Candidate must be able to work 25-30 hours a week, which includes evenings, weekends, and holidays.

Essential Duties:

• Ensure facility is ready for operation and remains in good order throughout the day. Make coffee and tea if needed.
• Be familiar with all tennis activity information including Junior Development, camps, and drills as well as front desk operations and merchandise information.
• Have knowledge on club activities, policies, and hours. Understand club operations in order to transfer calls and assist members with questions.
• Assist with inventory including alcohol, strings, and grips.
• Promote sales
• Stocking of merchandise as needed.
• Maintain a lost and found. Keep lost valuable items safe.
• Greet all people entering the tennis shop.
• Answer all phone calls in a courteous and professional manner.
• Schedule court reservations completely and legibly.
• Assist members with merchandise needs in a courteous manner.
• Charge for court fees, guest fees, lesson fees, and merchandise occurring during shift appropriately. Record ticket number for Tennis Professionals.
• String racquets in a timely manner (if applicable).
• Maintain and track usage of demo racquets.
• Restock fridge throughout shift as needed and completely restock fridge nightly.
• Stock tennis balls as needed.
• Keep desk and counter clean and organized.
• Responsible for shop cleanliness during and at the end of shift.
• Take count of all members, groups, players, and spectators daily.
• Responsible for closing procedures as indicated by check lists
• Closing reports on register- print and fill out closing sheet, count money, take out cash and checks collected from the day, put reports and cash/checks in lock box and put other reports with tickets in pile for accounting department.
• Perform other duties as assigned by Director of Tennis and Pro Shop Manager.

Material Handling: May require to bend, stand, stoop, and list at least 30 pounds of weight.

Job Knowledge, Skill, and Ability Preferences    

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.