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Human Resources (HR) comprises advice, services, and solutions in the areas of human resources management (e.g. total rewards, learning, talent acquisition & development, mobility) and organisation (e.g. leadership, organisational development, diversity).
Subfamily Description
Service Delivery (SDL) contains the managing of operation of service delivery to employees and managers and the monitoring of service delivery operations, technology, transaction processes, and call centre efficiency. Also comprises the establishment of standards and procedures for handling employee questions, transactions, and administration of human resource programmes.
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