Claim Representative

Overview

Under moderate supervision The Property Claim Representative is responsible for handling medium complexity commercial property claims. The adjuster will work from the desk or in the field, visiting sites where damage has occurred, collecting visual evidence, and assessing the extent of the damage. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with various stakeholders, including insured parties, claimants, attorneys, public adjusters and other professionals. 

Responsibilities

• Investigate, evaluate, negotiate, and settle medium complexity property claims, ensuring compliance with company policies and procedures, and applicable laws and regulations. 

• As necessary, conduct thorough inspections of damaged properties, including taking photos, measurements, and samples, and preparing detailed reports of the findings. 

• Conduct virtual property inspections utilizing the ClaimXperience collaboration portal to efficiently assess damages and support claim resolution. 

• Review and analyze relevant documents, such as policies, contracts, invoices, estimates, and receipts, and verify the coverage, liability, and damages. 

• Determine the extent of damage and potential risks or concerns. 

• Interpret various policy forms to establish applicable coverages and determine any exclusions. 

• Establish appropriate claims reserves and negotiate settlements within authority limits. 

• Communicate effectively and professionally with policyholders, agents, contractors, experts, attorneys, public adjusters and other parties involved in the claim process, and provide timely and accurate updates on the status and resolution of the claims. 

Qualifications

• Bachelor's degree in business, finance, engineering, or a related field, or equivalent work experience. 

• Proficiency in using Property Claims estimating software and other relevant tools. 

• Ability to evaluate financial analyses and reserves. 

• Minimum of 2-3 years of experience in property claim adjusting, with at least 1 years of experience in handling medium / high complexity property claims. 

• Current and valid adjuster license in the state of operation, or the ability to obtain one within a specified time frame. 

• Excellent knowledge of property insurance policies, coverages, laws, and regulations. 

• Excellent analytical, problem-solving, and decision-making skills. 

• Excellent communication, negotiation, and interpersonal skills. 

• Excellent organizational, time management, and prioritization skills. 

• Able to travel frequently and adjust to changing schedules and work environments. 

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.