Business Development Manager - Totalworx

Company Overview:

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.  

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide. 

Position Overview:

The Tile and Totalworx Manager serves as Shaw’s technical expert for tile, stone, and installation systems, delivering impactful training and field support to drive product adoption and installation excellence. This role combines hands-on expertise with strong presentation skills to educate Territory Managers, retail partners, and customers through seminars, job-start demos, and technical consultations. Ideal candidates bring flooring installation experience, mechanical aptitude, and the ability to communicate confidently while building relationships that reinforce Shaw’s commitment to quality and innovation.

Key responsibilities:

• Responsible for delivering impactful technical product presentations.

• Deliver field training seminars at customer sites (classroom and hands-on) as necessary.

• Set up for all training seminars (order sample materials and literature, prepare settings, prepare PowerPoint).

• Confidently and effectively conduct presentations.

• Conduct project demos and job starts in the field as needed.

• Support TMs and retail customers with scheduled (PK) product knowledge training.

• Responsible for educating TMs in an effort to drive sales.

• Work with the Shaw Industries TMs on a rotational basis as needed.

• Support customers with job walks: site evaluation for technical recommendations and investigation of job claims as needed.

• Host customer events and customer dinners.

Skills/Attributes Required

• Minimum (2) years flooring installation experience is essential: tile & stone installation systems, concrete repair systems, flooring adhesives. Preference for technical and customer support function/experience.

• Must be a confident and effective presenter – able to effectively train, and present to large groups.

• Must be able to develop/create PowerPoint Presentations for the seminars, architectural presentations, contractor clinics, etc.

• Must be knowledgeable in Word, Excel, and Microsoft Outlook, and PowerPoint.

• Demonstrates good mechanical and hands-on skills.

• Ability to prioritize, schedule, and handle multiple tasks.

• Self-motivated and passionate about the industry.

• Self-starter possessing the ability to work independently and with minimal supervision, and able to work as a team.

• Bilingual in English and Spanish is advantageous.

• Must be able to work occasional overtime and weekends.

• Must be able to lift to 70 pounds with a carrying capability of 55 pounds.

• Ability to stand, sit, and walk for extended periods of time, occasionally kneeling and bending.

• Must reside within region.

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