Field Security Technician

Field Service Technician – STS360

Location: Dallas, TX

Summary:

STS360, a leader in security located here in Dallas specializing in the Public Sector’s State, Local, and Educational physical security needs, is seeking a Field Service Technician to join our team! You will be supporting the existing field team with commissioning, de-commissioning and maintenance of mobile surveillance trailers and security equipment in Texas and surrounding states. Field Technicians will assist the Operations Manager and work alongside our Lead Service Technician to maintain the inventory of our mobile surveillance trailers and supply/parts inventory to ensure that inventory is up to date and available while adhering to company quality, safety, and customer standards of excellence.

Key Responsibilities:

Field Service Technicians support and work as a team in the installation and maintenance of hardware, software, and other systems in-house or at customer locations.

Responsibilities also include troubleshooting issues with equipment such as switches, desktop computers, IP cameras, UPS power backups, physical security equipment and computer servers. Run software updates backups when requested. Other responsibilities include:

• Service: Responsible for the professional service of access control, CCTV, and motion/intrusion/alarm systems. Additionally train and explain solutions to Partners for future reference.
• Troubleshooting: Diagnose variable issues on Partner systems and provide accurate diagnostic reports to the Service Coordinator. May require working on a variety of different systems.
• Programming: Ensures Partner systems are programmed to the highest standard and organized to work well for the client. Often includes customized programming to meet specific Partner needs.
• Communication: Respectfully communicates with all local Partner and internal staff on daily progress and all necessary information on any service call.
• Documentation: Completes service close out documentation, including Partner meetings/walkthroughs. Documents service quality and complete all required close out documents for invoicing.

Required Knowledge/Skills, Licenses and Experience:

• Must be able to read technical documents, drawings, and prints.
• Must be able to terminate access control cables and devices.
• Must have good communication skills, attention to detail and be able to work under little to no supervision.
• Must have experience with IP based systems, physical security software installation, and hardware programming.
• Must have a valid Texas driver’s license and good driving record.
• Must be able to pass a background check.

Compensation and Benefits:

• Annual salary range of $40-52k per year
• Comprehensive health, dental, and vision insurance
• 2 weeks of Paid Time Off (PTO) available after 90 day probationary period
• Paid company holidays and sick leave
• 401(k) plan with up to 3% match based on contribution level
• On the job training

About STS360:

STS360 is a leading provider of wireless video surveillance solutions specifically designed to transmit live and recorded video over cellular networks. Our product portfolio includes rapid deployment pole cameras, solar-powered mobile surveillance trailers and time lapse video solutions. The rapid deployment capability of systems allows end-users to target specific locations where surveillance is required, both quickly and at a significantly reduced cost over fixed surveillance cameras. The portable nature of the cameras allows for easy relocation should customer requirements change.Intelisite launched its operation in 2019 and has since supplied its award-winning, customer-focused mobile surveillance systems to government agencies, law enforcement and construction companies, oil and gas providers, commercial organizations and security solution integrators.