Customer Service Representative

SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.

SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, Texas.

Summary of Responsibilities 

The Customer Service Associate is responsible for overall order and service-related activities for FloWork’s customer service function. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues. 

Major Tasks, Responsibilities and Key Accountabilities

•    Responsible for entire order processing which includes assigning, reviewing, approving and distributing customer order documents to all appropriate departments.

•    Responds to internal and external inquires in a timely manner ensuring all requests have been handled and completed daily.

•    Responsible for printing and collecting all MTR’s from the Metal Trace system and or the suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders.

•    Reviews and approves the complete order packet with 100% accuracy.

•    Supports warehouse employees as needed.

•    Maintains strong working relationships with internal and external customers.

•    Resolves customer service issues.

•    Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary.

•    Responsible for MaxRecall scans and files. 

•    Various duties as assigned by the supervisor.

Preferred Qualifications

•    Industry product knowledge.

•    MTR experience.

Qualifications/Skills

•    High School Diploma or its equivalent.

•    Good written and verbal/oral communication skills.

•    Knowledge of MS Office software and Adobe.

•    Self-driven with a positive attitude and demeanor.

•    Customer service experience.

•    Excellent communication, time management and organizational skills.

•    Professional telephone etiquette.

•    Ability to work independently.

Work Environment/Physical Demands

•    95% in typical office environment, 5% warehouse environment.

•    Must be able to lift to 25 lbs.

•    Long hours of computer-based work.

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.