Title Express Processor (Remote)

The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. 

• Opening/scanning mail received. 

• Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable. 

• Total Loss Packets (create and send all documents required per state guidelines). 

• Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title). 

• Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them). 

• Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed. 

• Follow-up calls to Lien Holders (for documents listed above in the initial call). 

• Will send out revised packets to the owners/insureds as needed. 

• Will be held to the internal cycle times and other auditable criteria. 

• Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines. 

• Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance. 

• Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. 

• Other tasks as assigned by management. 

Requirements 

• 1 plus years of office customer service experience 

• Education: HS degree 

• Proficient in basic office equipment and with Microsoft products 

• Ability to identify/analyze vehicle title documents within company and State guidelines 

• Ability to work closely with State DMV's and Lien Holder entities 

• Problem solver 

• Ability to multi-task 

• Basic 10 key proficiency 

• Ability to work in a fast-paced environment 

• Excellent communication skills -- written and verbal 

• Excellent customer service skills and attitude 

• Basic math skills 

• Ability to delegate/prioritize workflow 

• Ability to work independently or in a team environment 

• Ability to read/write in English fluently and effectively 

• Valid driver's license 

• Occasional overtime as needed 

Pay $20.26 - $22.84 per hour